IT Operations Intern
XIFIN
Are you interested in harnessing technology and AI to transform healthcare?
At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
On of the way we are achieving this is through our XiFin Internship Program. The Internship Program is designed to empower, educate, and inspire the next generation of talent by providing meaningful hands‑on experience, professional development, and direct exposure to the real impact of our work. Our mission is to create an environment where interns build the skills, confidence, and connections needed to excel in their careers—while contributing to projects that support XiFin’s mission of improving healthcare financial performance.
This is a 10-week structured program beginning on June 15, 2026, and ending August 21, 2026. This will be a part-time (up to 29 hours/week) with the potential to go full-time in the future.
About the role:
As a Help Desk Intern, you will play an important hands-on role in helping keep XiFin’s employees productive, supported, and equipped for success. You’ll assist the IT team in providing frontline technical support to end users, helping troubleshoot hardware, software, and system issues while developing your technical problem‑solving skills in a real-world environment. You’ll also learn how to document tickets, communicate solutions clearly, and partner with team members across the organization to resolve issues efficiently.
In addition to IT support, you will gain exposure to facilities operations, helping with tasks such as office equipment setup, coordinating workspace needs, prepping meeting rooms, assisting with on‑site logistics for events or trainings, and ensuring that shared office spaces remain functional and organized. This combined role allows you to support both the technology and the physical workplace experience, giving you a broader understanding of how operational teams keep a modern SaaS organization running smoothly.
What does the position pay?
The hourly compensation for this role is $23.00 for undergraduate students and $25.00 for graduate students.
How you will make an impact:
In this role, you’ll:
- Create a tracking process for all Information Technology Costs.
- Create and deploy a tracking system for equipment and asset deployment.
- Perform hardware and software installation, configuration, and maintenance.
- Provide desktop OS and application support primarily on the Microsoft platform.
- Upgrade and troubleshoot various workstation and laptop hardware.
- Email and smartphone support.
- Perform VPN client configuration and support.
- Troubleshoot wired and wireless network issues including minor cable termination.
- Troubleshoot printers and manage supplies.
- IT asset tracking, support ticketing, and software compliance.
- Provide basic phone system end user support.
This is an onsite position at our office in Charleston, SC.
What you will bring to the team:
A combination of the following education and experience factors will be considered:
- Currently pursuing a degree in Management Information Systems, Business Analytics, Computer Information Systems or a related field
- Demonstrated technical ability and trouble shooting skills
- Strong understanding and utilization of Microsoft Excel
- Able to regularly lift up to 50 pounds
What Interns can Expect:
The XiFin Internship Program is a structured 10-week summer experience that offers students the opportunity to work alongside industry professionals in technical, business and operational areas across the organization. Interns participate in department-specific projects while taking part in a series of developmental workshops aimed at improving industry knowledge and skills. As an intern you will have:
- A dedicated manager and clear project deliverables
- Weekly check-ins and structured professional development
- Opportunities to collaborate with peers across locations (San Diego, Charleston, Dallas)
- Access to leaders, mentors, and subject matter experts
- A welcoming, community-oriented experience with events, celebrations, and learning sessions throughout the program
Why XiFin?
We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer:
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching to support your financial future
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventative healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations!
Accessibility & Accommodations
We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
EEO Statement
XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.