Quality Intern

Let's introduce ourselves

o The Technical Support team is in search of a new team member to provide hands on support to our Aftersales Quality organization to help quickly address quality issues impacting our customers. At Volvo Cars, our Technical Support team is focused on improving the overall ownership experience by providing a fault free delivery experience, timely and accurate technical support, and solutions to quality issues.

What you'll do

o Analyze warranty data and sales statistics to understand product failure rates
o Consolidate current status information and ensure all interested parties complete action items
o Present project findings to the Local and Central Management Team
o Work with the Technical Support team to create summary dashboards using Power BI
o Find process efficiencies by utilizing Power Automate, Microsoft Forms, and Microsoft Lists

What you'll bring

o Strong interpersonal and presentation skills
o Ability to navigate complex responsibility ownership situations
o Highly organized
• Competencies built:
o Encourage collaboration across the organization
o Drive results and long-term engagement
• Overview of the project:
o Create Power BI dashboards to better assist the team in parsing large data sets and monitoring trending issues
o Improve the team document management system
o Formalize various standard way of working processes