Position Summary

The Patient Safety Observer is responsible for providing continuous monitoring of patients to promote patient safety and prevent harm.

Essential Functions

• Maintain constant visual observation of multiple patients simultaneously

• Monitor patients for safety risks based on nurse-driven indications

• Verbally redirect patients with a digital 2-way audio device located in patient rooms

• Notify staff if patients require assistance using proper etiquette and escalation protocols

• Confirm patient information throughout all interactions

• Document all interactions with patients and clinical staff including patient and nurse introductions

• Demonstrate proficiency with variety of technology platforms

Additional Responsibilities

• Reporting changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.

• Notify VSO Lead when VSO has completed A/V check to begin monitoring or when CVM is discontinued by RN.

• Provide ongoing exception report to oncoming VSOs for duration of CVM.

• Align with company culture and core values: Be Authentic, Compassionate, Celebrate, Aspire

• Adhere to all company procedures and policies

Qualifications

• High school diploma or equivalent preferred

• Experience in patient care preferred

• Experience with medical terminology preferred