• Serve as the first point of contact for students entering the Student Success Center, providing information, answering questions, and directing students to appropriate campus resources and services.

• Assist incoming, returning, and continuing students with onboarding processes and referrals to Success Coaches, faculty advisors, and other support services.

• Coordinate and facilitate Navigate and Orientation sessions in individual, group, and virtual settings to support student success and engagement.

• Assist students with the Navigate platform and other college systems, including account access, password resets, registration support, and completion of required tasks.

• Maintain student records, process documentation, and perform data entry and recordkeeping activities in accordance with college procedures.

• Provide administrative support for Student Success Center operations, including preparation of reports, correspondence, forms, and other departmental documentation.

• Communicate effectively with students, faculty, staff, and community members to provide exceptional customer service and support.

• Assist with training and supporting temporary employees and student workers as needed.

• Support departmental initiatives, special projects, and other duties as assigned in furtherance of student success and college goals.

This position requires a high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

The preferred candidate will have a bachelor's degree and one (1) year of related work experience; or an associate degree and three (3) years of related work experience; or a high school diploma and five (5) years’ experience. An associate degree or higher is strongly preferred.