Position Summary: The QC Supply Chain Senior Supervisor is responsible and accountable for the oversight of sample receiving, NIR testing and sample delegation for in-house and outside contract laboratory (OCL) testing. Manages the coordination of analyses performed by OCL and generation of certificates of analysis. Ensures the accurate and timely submission of samples and release of materials and products. Maintains effective communication with other departments to achieve company goals and objectives.

Responsibilities

• Knowledgeable of the applicable Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (GMPs) and maintains knowledge base on an ongoing, timely basis as procedural changes occur without relying on management intervention or direction.
• Oversees sample receiving, delegation and sample submission for analyses by the different labs (in-house and OCL) to ensure that test requirements are accurately assigned, and due dates are met. Corresponds with OCL representatives for rush analyses and other inquiries.
• Develops procedures and work instructions related to laboratory supply chain operations.
• Manages the sample retention program.
• Becomes proficient using the Laboratory Information Management System (LIMS).
• Implements, tracks, measures, and reports on key performance indicators and objectives.
• Identifies cost savings and lead time opportunities with outside contract laboratories.
• Support and participate in internal audits, regulatory audits, and certification audits.
• Supports lab ISO or certification initiatives and oversees implementation in the Supply Chain group.
• Collaborating on new product development or reformulations regarding test methods.
• Ensures the accurate reporting of data for all in-house and OCL analyses of products (raw materials, intermediary materials, finished products, stability samples, supplier samples, investigational and R&D samples), including but not limited to correct test methods being performed, correct analytes and correct units being reported.
• Works with LIMS personnel when issues associated with sample receiving, specifications (raw materials and finished products) and batch release are encountered.
• Demonstrates attention to detail in all aspects of lab procedures, follows department procedures and company policies and completes all paperwork accurately, neatly and in compliance with good documentation practices (GDPs).
• Oversees and develops training of the QC Supply Chain personnel (sample receiving and data group personnel) to ensure that employees are trained in applicable procedures and that required training is completed in a timely manner. Ensures training is reasonably continuous, timely and conducted before employees begin new tasks.
• Ensures that performance appraisals for direct reports are conducted in a thorough and timely manner. Conducts periodic check-ins with staff to provide performance and behavior feedback, including performance versus expectations and goals, behaviors, leadership potential and seeks the same for self.
• Reviews QC documents, performs a thorough investigation of out-of-specification (OOS) results reported by OCLs including communicating with the OCLs when investigational information is required. Assists with root cause analysis when requested.
• Reviews test results and works with the lab management to resolve testing problems/issues and ensures that all laboratory data is documented in compliance with regulatory and industry standards.
• Manages purchase orders for OCL testing and for QC lab supplies. Responsible for inventory management.
• Actively participates in process improvement initiatives aiming for Right-First-Time (RFT) on documentation and OOS/Deviation/NCM reduction in collaboration with Quality management.
• Responsible for escalation of OCL OOS investigations and assists with developing and implementing long-term strategies and continuous improvements.

What You Need

• Bachelor’s degree (BS/BA) in chemistry, biochemistry, microbiology or related science discipline is required. An advanced degree is a plus.
• Prior supervisory and/or managerial experience in laboratory compliance in a cGMP or ISO laboratory environment is required.
• Prior experience in testing and release of chemicals/pharmaceuticals/dietary supplement products is desirable.

What We Offer

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities

Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER