Job Description

The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.

The FSE we are recruiting will be based in CDG, France and will support some major customers in the area (70%) and abroad (30%).

After a training period in Montereau, your main missions as FSE are:

• To represent the OEM at Customer bases or by roving, providing technical advises and recommendations on operations and maintenance of OEM's Products, as first interface between Customer and the OEM

• To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests

• To Listen to Customer, to understand its needs, to monitor and analyse Customer Satisfaction relative to the OEM Product Support

• To anticipate Customer difficulties and to recommend solutions defined with the Customer Support team

• To Track & report in the dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)

• To be an active member of the Customer Team and attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).

-------------------------------- Descriptif en Français

Le « Field Support Engineer (FSE) » est le représentent de Safran Aircraft Engines/CFM basé au plus près du client afin de lui fournir un support technique sur les produits commercialisés et en accord avec le contrat signé entre ces deux entités.

Le FSE sera basé à CDG, France afin de supporter les clients dans la région (70%) et à l'étranger (30%).

Après une période de formation initiale sur le site de Montereau, les missions principales du FSE seront :

•Assurer le support technique de base, incluant notamment l'assistance à la résolution des problèmes techniques, à la rédaction des cas CSC, à l'analyse des réponses, à la recherche de panne (troubleshooting), à l'inspection endoscopique (BSI), à l'équilibrage (Balancing) et à l'utilisation de la Documentation Technique, le suivi des événements significatifs (Significant Events), etc.

•Assurer la coordination avec le Département Logistique et le CSC en cas d'AOG, de Workstoppage, en cas de besoin de clarification lié à la gestion de configuration et d'une manière générale toutes les difficultés attenantes

•Rapporter la vision partagée avec le CSM ou le CPM du Climat Client

•Anticiper et avertir l'OEM sur une situation de crise imminente

•Coordonner les plans flotte : retrofits, Cat 2 SB, A/D, Technical Surveys

•Participer activement à la vie de l'Equipe Client en coordination avec le CSM ou le CPM, en se mettant au service de l'Equipe chez le client

Complementary Description

On-Wing operation support (Line):

• Maintains a 24/24 - 7 days a week communication link between Customer and OEM Customer & Product Support

• Good technical knowledge of the CFM56, LEAP & GE90 products

• Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, … etc)

-------------------------------- Descriptif en Français

•Assure la communication 24/24 entre le Client et l'OEM

•Bonne connaissance technique des produits CFM56, LEAP & GE90.

•Aide le client avec la documentation technique (ESM, etc.)
• Available for training and business trips on demand all around the world

Job Requirements

• Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent.

• Strong technical knowledge of aircraft engine and aeronautic environment (CFM56, LEAP 1A, GE90)

• 5 years of experience in operational support and maintenance.

• Very good knowledge of OEM environment.

• Aptitude to take decisions related to aircraft engine operations and to provide high-quality support without proximity management.

• High quality communication and behavior skills, natural diplomacy.

• Compliance with customer rules related to safety, security, environment and internal regulations.

• Fluent English and French mandatory.

• Eligible for obtaining a 5-year clean background check to be able to apply to any airport access clearance

Specificity of the job

• Available for business trips on demand all around the world to support customers on-site.