LOCATION: Roper Hospital & Palmetto Commerce Parkway

HOURS: 8:00am - 5:00pm, Monday - Friday

*Prefers CMA certification*

Primary Function/General Purpose of Position

The Remote Monitoring Equipment (RME) Specialist is responsible for the programming, installation, pickup and troubleshooting of telemonitoring and emergency response equipment on home care patients. The RME Specialist will be responsible for the initial set-up instructions with the patients in their home environment which will include a test transmission. The RME Specialist will load the set-up data as well as assigned equipment in the correct data base for testing and installation. The RME Specialist will be responsible for troubleshooting either over the phone or at the home when equipment issues occur. The RME Specialist will coordinate and communicate with the vendor customer service department and technicians as well as the Home Care Program Coordinators as needed. The RME Specialist is responsible for retrieving equipment in a timely manner when services are discontinued as well as cleaning and inspecting the equipment before redistribution.

Essential Job Functions

• Performs initial contact, set-up and delivery with installation of telemonitoring and/or emergency response equipment in the patient’s residence.

• Provides education and training for the patient/caregiver on the use of equipment.

• Performs routine maintenance, troubleshooting, inventory, and inspection on the assigned equipment.

• Coordinates with the Telemonitoring nurse, Lifeline group, and clinicians on equipment issues, patient identified needs, and scheduling.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Education

• High school diploma or equivalent (required)

• ssociate degree or technical certification (preferred)

Work Experience

• One year of experience in a home health environment, geriatrics, social work, or community health organization or one year of experience with equipment installation and management (required)

Language

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

X Not applicable to this position

Working Conditions/Physical Requirements

Frequent bending, stooping, standing, stretching, walking and sitting. Requires full range of body motion, including, handling and lifting equipment, manual and finger dexterity, eye-hand coordination and safe driving skills. Occasionally lifts and carries items weighing up to 50 pounds. Requires frequent talking in person and on the telephone. Vision correctable to within normal limits. Hearing required (hearing aid permitted). Requires fine motor coordination, operation of motor vehicle (or available transportation), operation of medical and office equipment or machinery. Other: access to a variety of clinical locations. Requires traveling locally. Exposure to environmental factors (weather, unsafe home environments), chemicals, solvents, bactericidal agents, body fluids, and animals.

Skills

Hard/Tech/Clinical Skills:

• Proficient use of a computer, including but not limited to spreadsheets.

• Knowledge of equipment troubleshooting and basis installation and set-up.

• Must have ability to use standard office equipment such as telephones, fax machines, computer terminals, etc.

Soft/Interpersonal Skills:

• Must be able to work efficiently under stressful conditions and time constraints.

• Demonstrated skills with providing education to others.

• Demonstrates appropriate verbal and written communication skills.