This position is responsible for day-to-day supervision and oversight of the phlebotomy team to include phlebotomy collections as well as day to day operations of the receiving and specimen processing areas. Responsible for training of both employees and students. Responsible for hiring, HR employee conversations, employee disciplinary actions, employee rounding, competency, evaluations, and scheduling. Evaluates and make improvements to department processes while ensuring compliance with organizational policies and Joint Commission standards. Works independently and in collaboration with leadership to support key operational goals. Collaborates with leaders to establish operating procedures, enhance clinical workflows, increase productivity, and improve overall quality outcomes in both inpatient and outpatient settings. Performs CLIA waived and moderate complexity testing, Works closely with leadership on improvement projects and employee engagement.

Essential Job Functions

• ​Oversees functions of phlebotomy, laboratory receiving and specimen processing. In charge of scheduling coverage for all shifts.

• Frequently visits collection locations and documents observations.

• Assists with coverage for all phlebotomy needs, ensuring two patient identifier (name and date of birth) and assists with receiving and specimen processing to ensure samples are properly spun, poured off, stored and/or distributed to the laboratory for testing.

• Works closely with proper processing of reference testing.

• Functions as a laboratory liaison between all areas of the lab, hospital units, registration, provider practices and outpatient draw sites to ensure collaborative quality care as it relates to all phases of sample collection.

• Responsible for overseeing all hiring, payroll, HR related employee conversations, employee disciplinary action, employee rounding, competency, and evaluation of teammates.

• Maintains inventory by orders supplies and equipment for his area of oversight as well as client needs as necessary and ensuring this is cost effective for the phlebotomy team.

• Follows all protocols for specimen collection and handling, documentation, interpretation, completion, and care of the patient during all phases of specimen collection.

• Works closely with LIS/IT department to troubleshoot accuracy of orders and functionality. In-services staff on all IT functions related to phlebotomy duties.

• Collaborates with lab educator for the oversight of phlebotomy student rotations and affiliate programs

• Responsible for LIS Registration and ensuring EMR registration is complete prior to placing orders

• Leads regularly scheduled phlebotomy team meetings and rounds frequently with staff.

• Attends LDI workshops.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Phlebotomy certification strongly preferred.

Education

• High school diploma or GED required.

Work Experience

• At least 2 years of phlebotomy experience required.

Training

N/A

Language

N/A

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Not applicable to this position

Working Conditions

This section addresses the physical environment in which the employee will perform the work. Please identify ALL working conditions that apply to the role.

• Periods of high stress and fluctuating workloads may occur.

• Long-distance or air travel as needed- not to exceed 10% travel.

• General office environment.

• May be exposed to high noise levels and bright lights.

• May be exposed to physical altercations and verbal abuse.

• May be exposed to limited hazardous substances or body fluids. *

• May be required to use physical restraints.

• May be exposed to human blood and other potentially infectious materials. *

• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

• May have periods of constant interruptions.

• Required to car travel to off-site locations, occasionally in adverse weather conditions.

• Prolonged periods of working alone.

• ____ Other:

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Frequent standing, walking, sitting, bending, stooping. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity and eye/hand coordination. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Requires visual acuity and normal color perception needed for interpretation of lab orders and proper collection technique. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal medical office or laboratory environment. Ability to read and comprehend. Fast paced, high traffic work environment which may be interruptive and stressful. May be required to take call and/or work weekends/holidays based on the needs of the department.

Physical Requirements

This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for ALL physical requirements for each physical demand and work position below. ​

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.)

Lifting/ Carrying (50-100 lbs.)

Push/ Pull (0-50 lbs.)

Push/ Pull (50-100 lbs.)

Stoop, Kneel

Crawling

Climbing

Balance

Bending

Additional Physical Requirements/Hazards

This section addresses the additional physical requirements/hazards on the associate in the role. Please identify ALL additional physical requirements/hazards.

Physical Requirements - Select if a physical requirement for this job.

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near

____ Not applicable to this position

Hazards - Select if a potential hazard for this job.

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

____ Not applicable to this position

Skills

• Maintains knowledge of and complies with established policies and procedures.

• Includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act.

• Assures a clean and save business office, including treatment rooms, kitchen, and restroom.

• Turns on/off computers and printers as appropriate for use.

• Always behaves in a professional manner.

• Always maintains a professional appearance.

• Provides appropriate customer service and clear communication as directed by our organization’s Standards of Behavior with patients, lab staff, physicians, and other employees.

• Mentors’ others in these behaviors