Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Afternoons/Evenings (United States of America)

Primary Function/General Purpose of Position

A reliable Dispatcher who will be responsible to coordinating resources, personnel, and information to ensure efficient and effective operations. They receive and process calls, dispatch appropriate personnel (like service technicians), and relay critical information to those in the field. Dispatchers must possess strong communication and problem-solving skills, the ability to prioritize tasks, and remain calm under pressure.

Essential Job Functions

• Requires the ability to use office equipment, Microsoft Office, copier, telephone, and excellent verbal communication skills.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• Provide accurate information and assistance to callers, service technicians, supervisors and manager.
• Follow established guidelines or use best judgment, addressing unexpected situations, resolving conflicts, and finding solutions to ensure smooth operations.
• Maintaining composure and focus in stressful situations.
• Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
• Handling multiple tasks simultaneously, prioritizing calls, and managing various responsibilities.
• Keeping accurate logs of calls, dispatches, and other relevant information
• Building rapport with other team members.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

· N/A

· Primary Source Verification (if applicable): https://apps.emspic.org/CIS/Go. Select Public Access CIS under the login screen.

Education

· High school diploma or equivalent required.

Work Experience

N/A

Language

N/A

Patient Population

Not applicable to this position

Working Conditions

Not applicable to this position

Physical Requirements

Not applicable to this position

Hazards - Select if a potential hazard for this job.

Not applicable to this position

Skills

• Basic BLS instructor certification a plus. Ability to verbally communicate in a clear, understandable manner.

• Active listener with excellent communication skills
• Knowledge of procedures and guideline for emergency situations

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Engineering - Management Engineering - Roper Hospital

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.