Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Location:

Primarily remote with one in-office day per week at 3510 Highway 17 North, Suite 105, Mount Pleasant, SC 29466, after on-site training period.

Schedule:

Monday-Friday; 8:00 AM - 5:00 PM

Job Summary: The Patient Referral Specialist works in department specific referral centers and assists in coordinating referrals to physicians, patients, and post-acute care service (home health, hospice, etc.). This position will be responsible for processing referrals, and handling all activities related to the processing of referrals for the assigned department. Services offered include but are not limited to assisting patients and providers with appropriate referral information, scheduling of appointments, obtaining insurance authorizations, tracking the referral process, entering demographic/referrals in the electronic medical record, follow up phone calls to offices and/or patients, collaborating with providers for decision making, and providing healthcare related information.

Minimum Qualifications:

Education: High School diploma or equivalent (GED).

Experience: A minimum of one year experience working with referrals in a healthcare environment; or two years’ experience in a medical setting. Familiarity with medical terminology preferred. Candidates processed through an organizational acquisition with less than 1 year experience can be grandfathered into the Patient Referral Specialist title.

Licensure/Certification: N/A

Primary Source Verification (if applicable): N/A

Knowledge/Skills: Strong organization and priority setting skills to ensure notification to referring physician offices of scheduled appointments, cancellations, and no-shows. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Strong patient-centered focus. Effective verbal and written communications skills. Ability to read, understand and follow oral and written instruction. Ability to follow protocols when working referrals, scheduling appointments and follow-up with referring providers or other offices.

Other:

Contacts: Physicians, co-workers, patients, and various referral sources.

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

PP - Orthopedic Specialty Call Center - RSFPP - Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.