Handles the support cases and the registrations of new customers for our e-commerce B2B customer portal (myMSC.com) and other digital platforms. Fields the customer support request as well as communicating with internal tech support teams for resolution support. Handles the onboarding of new customers on the assigned digital platforms, ensuring a great customer experience. Contributes to the development and continuous improvement of processes for smooth customer onboarding. Relays feedback and enhancement requests to the product development team, based on the feedback of the customers (e.g. the most common requests and challenges). Provides input and supports the design and delivery of demos and training for customers regarding the functionalities of the assigned digital platforms. Interacts with customers to provide support and information for our e-commerce B2B customer portal (myMSCcom) and other digital platforms Provides timely and accurate response to customer inquiries, following corporate guidelines. Generates potential solutions to customer issues. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Fosters continued adoption and engagement for the assigned digital platforms Identifies potential customers based on data analytics. Maintains intricate knowledge about the features and functionalities of the assigned digital platforms and can provide subject matter expertise to customers and internal stakeholders. Establishes and maintains positive relationships with customers. Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary. Presence required on‑site 5 days per week Performs other duties, as assigned.