JOB SUMMARY Coordinate the onboarding and ongoing support of new and existing customers to enhance their overall experience with MSC. Serve as a subject matter expert and key point of contact, providing guidance on customer service processes, identifying opportunities for improvement, and collaborating with internal teams to drive service excellence and customer satisfaction. ESSENTIAL FUNCTIONS Coordinate onboarding activities for new and existing customers. Conduct video calls with customers to provide guidance on MSC processes and customer service channels. Support customers throughout the onboarding process and assist in addressing questions and concerns. Identify potential issues and escalate or coordinate resolution with appropriate internal teams. Partner with customer-facing teams to support operational issue resolution and corrective actions. Maintain customer onboarding records and documentation. Support continuous improvement efforts by identifying process inefficiencies and opportunities for enhancement. Monitor onboarding progress and customer interactions to help ensure service standards are met. Presence required on‑site 5 days per week Performs other duties, as assigned. QUALIFICATIONS REQUIRED SKILLS / KEY COMPETENCIES English: Advanced Excellent communication skills Strong customer service mindset, focused, and responsive Strong attention to details Adaptable and flexible to changes in responsibilities Organized, efficient, and able to manage time effectively Ability to work under tight deadlines Great team player Knowledge of MS Excel with the ability to learn new software Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs PREFERRED SKILLS, EDUCATION, AND EXPERIENCE Prior experience in customer service, or logistics with a focus on customer service and problem resolution Bachelor’s degree preferred or equivalent experience in similar role Knowledge of MS Dynamics not necessary but a plus PHYSICAL DEMANDS Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week WORK AUTHORIZATION Authorization to work in the U.S