JOB SUMMARY Collects and reports all information pertaining to US Port Calls, supporting the Marine Operations Managers on the field, and making sure Geneva HQ is properly informed. KEY RESPONSIBILITIES Creates, implements, and maintains reports used to track patterns and trends for Marine Operations. Front-line problem solving for all issues resulting from operational misreporting. Acts as a liaison between Operations personnel, vessel planners, and other departments seeking answers and/or information. Uses MSC USA proprietary IT system to retrieve, record and analyze information. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. Provides feedback regarding current corporate practices and metrics in order to support process efficiencies. Presence required on‑site 5 days per week Performs other related duties, as assigned. QUALIFICATIONS REQUIRED SKILLS / ABILITIES Experience analyzing data and trends Proficient in Microsoft Office, with emphasis in Excel, PowerBI and other reporting tools Basic knowledge of supply chain environment (ocean maritime industry preferred) Ability to stay updated on market changes industry news: Fundamental Analytical: Fundamental Commercially minded: Intermediate Customer orientation: Intermediate Decision making: Fundamental Goal orientation: Fundamental Leadership: Fundamental Organizational skills: Intermediate Planning: Intermediate Problem solving: Intermediate Team player: Advanced English: Expert MS Excel: Intermediate Conflict resolution: Fundamental Communication skills: Intermediate Negotiation skills: Fundamental REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree in business, marketing, supply chain or related field (preferred) or equivalent experience PREFERRED EDUCATION AND EXPERIENCE Maritime Degree (preferred) Experience in shipping, supply chain, transportation PREFERRED SKILLS ABILITIES Languages other than English Experience in International Environment is a plus PHYSICAL DEMANDS Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week WORK AUTHORIZATION Authorization to work in the U.S