JOB SUMMARY

Collects and reports all information pertaining to US Port Calls, supporting the Marine Operations Managers on the field, and making sure Geneva HQ is properly informed.

KEY RESPONSIBILITIES

• Creates, implements, and maintains reports used to track patterns and trends for Marine Operations.
• Front-line problem solving for all issues resulting from operational misreporting.
• Acts as a liaison between Operations personnel, vessel planners, and other departments seeking answers and/or information.
• Uses MSC USA proprietary IT system to retrieve, record and analyze information.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Provides feedback regarding current corporate practices and metrics in order to support process efficiencies.
• Presence required on‑site 5 days per week
• Performs other related duties, as assigned.

QUALIFICATIONS

REQUIRED SKILLS / ABILITIES

• Experience analyzing data and trends
• Proficient in Microsoft Office, with emphasis in Excel, PowerBI and other reporting tools
• Basic knowledge of supply chain environment (ocean maritime industry preferred)
• Ability to stay updated on market changes & industry news: Fundamental
• Analytical: Fundamental
• Commercially minded: Intermediate
• Customer orientation: Intermediate
• Decision making: Fundamental
• Goal orientation: Fundamental
• Leadership: Fundamental
• Organizational skills: Intermediate
• Planning: Intermediate
• Problem solving: Intermediate
• Team player: Advanced
• English: Expert
• MS Excel: Intermediate
• Conflict resolution: Fundamental
• Communication skills: Intermediate
• Negotiation skills: Fundamental

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in business, marketing, supply chain or related field (preferred) or equivalent experience

PREFERRED EDUCATION AND EXPERIENCE

• Maritime Degree (preferred)
• Experience in shipping, supply chain, transportation

PREFERRED SKILLS & ABILITIES

• Languages other than English
• Experience in International Environment is a plus

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S