JOB SUMMARY Plays a crucial role in ensuring smooth cargo operations and exceptional customer experiences. Responsibilities include coordinating cargo movements, resolving discrepancies, and maintaining effective communication across various departments, government agencies, and overseas offices, with a focus on accurate transportation updates and timely responses to customer inquiries. ESSENTIAL FUNCTIONS COMMUNICATION AND OPERATIONS: Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies and ensures the cargo is coordinated to the proper POD. Contacts other departments outside of Import Customer Service to correct and resolve any errors and confirm operational feasibility for change of destination requests. Coordinates with GVA for the commercial and operational feasibility of special requests (e.g., change of destination, added transshipment, re-exports, returned cargo, mis declared cargo). Communicates with government agencies, overseas offices, and other departments on the status of the containers. Provide accurate quotes for charges upon request. CUSTOMER SERVICE: Respond promptly, professionally, and effectively to phone calls and emails. Deliver excellent customer service, ensuring proper entry filing for customers. Resolves customers' issues and concerns by taking the appropriate actions and using all available tools to meet their needs on the first contact whenever possible. Provides extra information to improve the customer's experience. Provides accurate and timely answers to all questions about transportation status and updates, following corporate guidelines. DOCUMENTATION AND REPORTING: Cross-check the manifest against the discharge list to identify any discrepancies. Input the manifest data into the relevant system (e.g., OVA). Submits the manifest to Customs for Direct approval and ensures it is accepted, handling rejections as needed. Receives packing lists and adjusts manifested piece counts accordingly. Ensure that the updated manifest information is submitted to both Customs and the Terminal. Manage in-bond permits (IT, T E, IE) by canceling, renewing, or issuing them. Run reports to apply necessary corrections. OTHER: Ensure that the updated manifest information is submitted to both Customs and the Terminal. Manage in-bond permits (IT, T E, IE) by canceling, renewing, or issuing them. Run reports to apply necessary corrections. Presence required on‑site 5 days per week Perform other duties as assigned QUALIFICATIONS REQUIREMENTS REQUIRED SKILLS/ ABILITIES Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Prior Import Experience is a plus CORE COMPETENCIES Attention to detail: advanced Communication skills: advanced Customer orientation: advanced Dependability: advanced Organization skills time management: advanced Proactivity: advanced Problem solving: intermediate Productivity: advanced Team player: intermediate English: advanced MS Excel with the ability to learn new software: intermediate PHYSICAL DEMANDS Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week WORK AUTHORIZATION Authorization to work in the U.S