Handling customer emails and counter support Attending Electronic Correctors on a daily basis Attending HBL and updating local charges in the system Updating Telex Release / Elsewhere details in system (Fleet HQ and MSC APP HQ) Checking D.O requests in ODEX, scrutinizing documents, and processing DO / DO extensions in the system. Notifying customers with clear reasons in case of document discrepancies Coordinating with the Credit Controller and ILM team for outstanding payments and invoice clearance Verifying that all local and manifested charges are correctly matched in the system prior to invoice processing. In case of discrepancies, raising correction requests in the TMS app and sending emails to POL for EMC High Sea sales follow up Completing all mandatory trainings through the ELearning Following up with customers on overdue outstanding amounts Handling UAC cases, UAC notices to customers through mail and post. opening and closing UAC files in Themis