Job Description Summary

The Quality and Referral Specialist reports to the Manager, Call Center Operations. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS OH - Patient Access Center

Pay Rate Type

Hourly

Pay Grade

Health-27

Scheduled Weekly Hours

40

Work Shift

Job Description

The Quality and Referral Specialist reports to the Manager, Call Center Operations. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand. For all external affiliate programs and internal partners, this position serves as the primary communication contact for referring offices regarding their patient’s referrals. In an effort to meet and exceed affiliate expectations, this position monitors data related to patient referrals and creates consistent reporting communication to send to external partners along with MUSC Health Leaders. The role serves as a subject matter expert, resource, and trainer to all parties within the Patient Access Center. This includes, but is not limited to, side-by-side training, call auditing, and development of auditing and training tools aimed at enhancing the MUSC Health Patient Access Center's overall service and operational performance. The Quality and Referral Specialist partners with Team Leads to identify policies and processes which act as barriers to partner’s access to help the overall Patient Access Center and the practices which are supported by the center.

Additional Job Description

Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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