Job Description Summary

This Business Analyst II provides database administration and analytical support, including data validation, troubleshooting, documentation, and performance optimization. This position coordinates the design, development, and maintenance of dashboards and automated reports that support departmental decision making, monitors key performance indicators, ensures data consistency across platforms, and provides regular reporting updates to college stakeholders.
In addition to data and reporting responsibilities, the Business Analyst II leads support for on campus and off campus classroom technology, including audio visual systems, lecture capture systems, and other emerging technologies used by the College of Health Professions. The role leads technology orientation and training efforts for students, faculty, and staff, supports day to day instructional technology needs, manages service requests, and provides escalated troubleshooting to ensure reliable and effective technology services that support teaching, learning, and academic operations.
Reports to the College of Health Professions IT Manager and operates under general supervision.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000224 CHP - Information Technology

Pay Rate Type

Salary

Pay Grade

University-TEC04

Pay Range

52,100.00 - 70,300.00 - 88,600.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties

20%
Coordinates the design, development, and maintenance of functional dashboards and automated reports to support departmental decision-making. Transforms complex datasets into clear, actionable insights and streamlines routine data processes. This includes monitoring Key Performance Indicators (KPIs), ensuring data consistency across platforms, and providing regular reporting updates to college stakeholders. Provide essential database administration for the CORE database, including data validation, troubleshooting, and performance optimization. Serve as a technical bridge, collaborating with cross-functional teams, to gather reporting requirements and standardize data workflows.

30%

Leads in orienting students regarding the use of university and college hardware, software, and networking infrastructure. Leads technology training for faculty and staff based on evolving technical systems. Support faculty, staff and students through communications that address frequent technical challenges and integration opportunities for administration, education and research.

20%

Provides day-to-day support for students in the use of laptops and other technology by managing walk-in requests and Service Now ticket requests as needed. Provide other assistance in support of faculty and students in classrooms, conference rooms, labs and shared spaces as necessary.

20%

Manage Service Now tickets and provide timely assistance in support of faculty and staff as necessary. Provides escalated troubleshooting of CHP's hardware and software (including new computer workstations, portable computers, file servers, software, and menu systems) such that users operate with the best technical network services possible. Coordinate tier one troubleshooting efforts with CHP team.

10%

Performs additional administrative, supervisory, and management duties as required to ensure the smooth operation of services related to the College’s educational technology.

Additional Job Description

Minimum Requirements: A high school diploma and three years experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees