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Job Description Summary

The Director of Clinical Operations for the Charles P. Darby Department of Pediatrics is a key leadership role responsible for the strategic oversight and day-to-day management of clinical operations across 20+ unique pediatric specialties with a key focus on ambulatory services. This position will lead the Department in partnership with Division Chiefs & Administrators in optimizing patient access, maximizing space utilization, improving clinical throughput, and enhancing clinical revenue. This role requires an engaging leader with a strong understanding of clinical workflows, operational efficiency, and financial improvement in a physician practice setting. The ideal candidate will be a collaborative problem-solver who can drive continuous improvement and foster a culture of excellence and patient-centered care.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001008 COM PEDS Administration CC

Pay Rate Type

Salary

Pay Grade

University-07

Pay Range

57,334.00 - 81,707.00 - 106,080.000

Scheduled Weekly Hours

40

Work Shift

Job Description

The Director of Clinical Operations for the Charles P. Darby Department of Pediatrics is a key leadership role responsible for the strategic oversight and day-to-day management of clinical operations across 20+ unique pediatric specialties with a key focus on ambulatory services. This position will lead the Department in partnership with Division Chiefs & Administrators in optimizing patient access, maximizing space utilization, improving clinical throughput, and enhancing clinical revenue. This role requires an engaging leader with a strong understanding of clinical workflows, operational efficiency, and financial improvement in a physician practice setting. The ideal candidate will be a collaborative problem-solver who can drive continuous improvement and foster a culture of excellence and patient-centered care.

Job Duties:

• 25% Clinical Throughput/Productivity

Lead and implement initiatives to optimize clinical revenue and productivity. Monitor and analyze key clinical performance indicators. Utilize coding graphs to ensure effective and compliant clinical billing. Perform ongoing reviews of open encounters for timely billing. Provide comprehensive taxonomy management across all providers. Collaborate with billing and compliance departments to ensure accurate and optimized charge capture.

• 20% Space Utilization

Collaborate with Division leaders and health system partners to develop strategies for improving clinic throughput and space utilization. Develop plans for planned provider expansion within space capacity constraints. Utilize Qgenda to analyze opportunities and develop clinical strategies to ensure efficient use of exam rooms. Implement scheduling and operational changes to maximize the use of available clinical space throughout the day. Develop strategies for shared space, telehealth, and other innovative models to optimize space utilization.

• 20% Provider Template/Schedule Management

Serve as the primary leader across the Department in developing and overseeing provider clinical schedules/templates to ensure optimized clinical capacity and patient access. Establish schedules for new providers and perform ongoing reviews of established providers for optimal clinic density and productivity. Develop and improve scheduling decision trees to ensure patients are scheduled accurately and provided streamlined access to care.

• 15% Patient Access

In partnership with ICCE & Ambulatory leaders, perform ongoing analyses and implement changes for improving patient access metrics across all ambulatory services. Utilize key access metrics and analytics tools to provide regular reporting, communication, and guidance to division leaders for clinical schedule and operational improvements.

• 10% Practice Oversight

Serve as the primary leader for PMOC (practice management oversight committee) teams consisting of multidisciplinary operational partners across the domains of clinical delivery. Will provide key clinical reporting and lead operational improvement initiatives through these teams.

• 10% Affiliate Relationships

Will serve as the key leadership point of contact for clinical operations with affiliates, community partners, and the health system at large. Will provide leadership in the development new clinical initiatives both within existing and new potential markets.

Additional Job Description

Minimum Requirements: A bachelor's degree and four years relevant experience in administrative services, public administration or business management. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees