Project Leadership and Management

· Provide strategic leadership and hands-on project management for Epic Community Connect technology implementations, ensuring alignment with organizational goals and delivering value to stakeholders.

· Acts as a liaison between the project team, clients, and senior management to foster a collaborative work environment.

· Oversee the entire project lifecycle from initiation to closeout, including detailed planning, resource allocation, risk management, and performance monitoring. Ensure projects are completed on time, within scope, and budget.

· Lead cross-functional teams, fostering an environment of teamwork, accountability, and continuous improvement. Provide mentorship and guidance to team members, promoting professional development.

· Manage day-to-day assignments for cross-functional teams, ensuring compliance with project management forms, processes, and organizational standards.

· Oversee the analysis, initiation, planning, execution, and closeout of projects assigned by the Program Director or other senior leaders.

· Lead project initiation and planning activities, including scope definition, requirements gathering, and baseline establishment using charters, scope statements, and work breakdown structures.

· Proactively manage risks and issues to ensure projects are delivered according to scope. Utilize analytical and problem-solving techniques to ensure strong project execution and attention to detail.

· Execute approved projects to meet customer expectations, deadlines, and budgets by managing stakeholder expectations, project resources, and team members.

Client and Stakeholder Engagement

· Maintain strong relationships with clients, understanding their needs and expectations, and ensuring exceptional customer service throughout the project. Address client concerns promptly and effectively to maintain high levels of satisfaction.

· Utilize change management strategies to manage scope changes, communicate effectively with stakeholders, and ensure smooth transitions during project implementation.

· Ensure customer satisfaction regarding project implementation.

· Build strong relationships with colleagues and system partners to lead the project team to success. Demonstrate self-awareness and provide mentorship to other team members.

· Process Improvement and Reporting

· Identify opportunities for process improvements and efficiencies across projects. Implement best practices and innovative solutions to enhance project delivery and organizational performance.

· Maintain accurate project documentation, including status reports, risk logs, and change requests. Provide regular updates to senior management and stakeholders, highlighting project progress, risks, and mitigation strategies.

· Track and report project progress, forecast trends, and provide concise and timely status reporting as required. Define project objectives and develop metrics to measure and report on progress.

· Identify trends and process improvement opportunities across departments. Perform high-level data analysis, including cost/benefit analysis, and work with other managers to achieve efficiencies in project integration.

Process Improvement and Reporting

· Identify opportunities for process improvements and efficiencies across projects. Implement best practices and innovative solutions to enhance project delivery and organizational performance.

· Maintain accurate project documentation, including status reports, risk logs, and change requests. Provide regular updates to senior management and stakeholders, highlighting project progress, risks, and mitigation strategies.

· Track and report project progress, forecast trends, and provide concise and timely status reporting as required. Define project objectives and develop metrics to measure and report on progress.

· Identify trends and process improvement opportunities across departments. Perform high-level data analysis, including cost/benefit analysis, and work with other managers to achieve efficiencies in project integration.