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MUSCP - In-Basket Registered Nurse - Dermatology - MUSC Health at the Citadel West Ashley

Medical University of South Carolina

Medical University of South Carolina

Charleston, SC, USA
Posted on Friday, July 5, 2024

Job Description Summary

The Registered Nurse II, Phone Triage for the Access Center reports to the Patient Access Center RN Coordinator. Under general supervision, the RN II provides individualized, goal directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers safe and effective care and interacts with other members of the health care team to achieve desired results and outcomes. Functions as a cohesive member of the Call Center team facilitating patient care and treatment through telephone and electronic encounters. The duties include but are not limited to: respond to callers health information inquires (via telephone and internet) and facilitate referrals; provide verbal/printed health information; provide nursing triage for all ages of patients using established guidelines and direct callers to the most appropriate level of care. Demonstrates excellent customer service skills and behaviors.

The Specialty Clinics at Health West are located at the MUSC Citadel Mall location in West Ashley. This position will be primarily based in Dermatology with adult and pediatric populations. The team members (RNs, LPNs and Medical Assistants) work alongside the providers of each specialty to care for their patients. Duties to include rooming patients, taking vital signs and health history, documenting in an electronic medical record, returning patient messages, giving injections and assisting with minor procedures. The position is Monday through Friday (Day Shift – 8:00am to 4:30pm). 4 days per week/10 hour shifts option available. No holidays or weekends and free parking. Come join our wonderful team!


University Medical Associates (UMA) Only Employees and Financials

Worker Type


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Cost Center

CC001992 UMA AMB MULT West Campus Multi Specialty CC

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Work Shift

Job Description

  • Provides phone triage and response within scope of practice.

  • Provides patient instruction that results in increased understanding and improved outcomes during phone triage.

  • Responsible for development of personal, professional and leadership skills that enhance overall unit operations and efficiency.

  • Utilizes the nursing process to facilitate phone triage activities.

Additional Job Description

Graduation from an accredited school of nursing and three years’ experience as a registered nurse. Licensure as a registered nurse by the South Carolina Board of Nursing or a compact state. Prefer BSN, EMR and phone triage experience, primary care or multi-specialty experience. Pediatric and Adult Current Basic Life Support (BLS) required, either certification from an American Heart Association (AHA), BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider required. Considerable knowledge of complex medical terminology and advanced disease processes. Considerable knowledge of the cost factors in delivering patient care. Ability to instruct and direct paraprofessional nursing personnel. Ability to establish and maintain satisfactory working relationships with other employees and service areas. Ability to appropriately respond to emergency situations.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees