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Guest Services Representative (Concierge)

Medical University of South Carolina

Medical University of South Carolina

Charleston, SC, USA
Posted on Thursday, June 20, 2024

Job Description Summary

Are you ready to join an awesome team and make a real difference? As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!


Medical University Hospital Authority (MUHA)

Worker Type


Worker Sub-Type​


Cost Center

CC000451 CHS - Guest Services

Pay Rate Type


Pay Grade


Scheduled Weekly Hours


Work Shift

Evening (United States of America)

Job Description

  • Professionally greets visitors and patients upon arrival.
  • Ascertains patients’ and or visitors’ needs and directs them accordingly.
  • Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding.
  • Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
  • Meets key performance metrics for area and demonstrates compliance with policies/processes.

Additional Job Description


High school diploma or equivalent (GED) and two years directly related customer service work experience; or an associate’s degree and one year directly related customer service work experience; or A Bachelor’s degree may be substituted for the related work experience. Computer experience required.

This role requires the ability to work weekends and staggered shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees