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Patient Access Representative Supervisor

Medical University of South Carolina

Medical University of South Carolina

People & HR, Operations
Charleston, SC, USA
Posted on Wednesday, August 16, 2023
  • R-0000016431
  • Charleston, South Carolina
  • Management-Business Operations
  • Business Operations
  • Full Time

Job Description Summary

Patient Access Supervisor - Salary Range approx. $45,000-65,000


Medical University Hospital Authority (MUHA)

Worker Type


Worker Sub-Type​


Cost Center

CC002342 SYS - Outpatient Registration

Pay Rate Type


Pay Grade


Scheduled Weekly Hours


Work Shift

Job Description

Under the direction of the Patient Access Services Manager and/or the Director, the Patient Access Supervisor is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center.

Areas of Responsibility (but not limited to): Outpatient Registration Areas

Include physical and mental demands of the position-attach demands checklist if necessary): High school diploma or equivalent education and three to four years related work experience, or Associates Degree with two years related experience or Bachelors degree with one year work experience required. Typing speed of 35 cwpm, and computer experience required. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks seek-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Epic Super-Users, Business Operations, Quality Improvement, etc.).

Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Ability to perform job functions while standing. (Frequent)

Ability to perform job functions while sitting. (Frequent)

Ability to perform job functions while walking. (Frequent)

Ability to climb stairs. (Infrequent)

Ability to work indoors. (Continuous)

Ability to work from elevated areas. (Frequent)

Ability to work in confined/cramped spaces. (Infrequent)

Ability to perform job functions from kneeling positions. (Infrequent)

Ability to bend at the waist. (Frequent)

Ability to squat and perform job functions. (Infrequent)

Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)

Ability to reach in all directions. (Frequent)

Possess good finger dexterity. (Continuous)

Ability to fully use both legs. (Continuous)

Ability to fully use both hands/arms. (Continuous)

Ability to lift and carry 15 lbs. unassisted. (Infrequent)

Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)

Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)

Ability to see and recognize objects close at hand or at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous) *(Selected Positions)

Ability to determine distance/relationship between objects; depth perception. (Continuous)

Ability to maintain hearing acuity, with correction. (Continuous)

Ability to perform gross motor functions with frequent fine motor movements. (Continuous)

Ability to work in a latex safe environment. (Continuous)

*Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions)

*Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions

*Ability to be qualified physically for respirator use, initially and as required

Additional Job Description

Bachelor's degree from an accredited college/university and two years directly related customer service work experience; or an associate's degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience. Related customer service work experience in a medical office or hospital environment highly preferred. Prior supervisory experience beneficial. Excellent communication skills required. Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees