Job Description Summary

Performs a variety of complex administrative support or technical support duties. Incumbents may perform some secretarial and paraprofessional duties, but job duties primarily involve the performance of administrative tasks. Work generally requires individual discretion in the interpretation and application of policies and procedures within a specified area. Some incumbents supervise a clerical or technical staff.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000988 COM Ophthalmology CC

Pay Rate Type

Hourly

Pay Grade

University-04

Pay Range

Scheduled Weekly Hours

40

Work Shift

Job Description

Performs a variety of complex administrative support or technical support duties. Incumbents may perform some secretarial and paraprofessional duties, but job duties primarily involve the performance of administrative tasks. Work generally requires individual discretion in the interpretation and application of policies and procedures within a specified area. Some incumbents supervise a clerical or technical staff.

Job Responsibilities

30% Manage all patient surgeries including, but not limited to, scheduling, documentation, consents and patient education using all associated specialized computer systems. Prepare patient files for surgery by reviewing documentation of clinic visits, pre-op work ups and appointments, lab reports and referring physician correspondence. Provide ongoing coordination and communication to all preoperative patients.

25% Manage physicians’ clinics by approving overbooks and reviewing upcoming clinic schedules. Serve as the liaison between scheduling, staff and physicians to ensure clinic efficiency. Responsible for template changes, clinic cancellations and add-ons and any associated patient notification by phone or letter. Prepares all clinic change requests and approvals to ensure processing in a timely manner.

15% Coordinate patient financial responsibilities with financial counseling and precertification teams. Communicate with revenue cycle teams regarding all elective service needs and billing issues. Oversee FAP and COB financial assistance requests.

15% Handles all correspondence including but not limited to, patient letters, physician requests, vacation requests, clinic cancellations, travel itineraries and submission/completion of corresponding approval forms. Manages physicians’ calendars, office files, surgery schedules, certifications and licenses.

5% Handles all phone calls in a professional manner which includes extensive communications with patients, physicians and their offices, faculty, residents and staff. Respond to any questions, concerns from patients, physicians, faculty, residents and staff on a timely basis, and follows through to resolution.

5% Independently performs other administrative duties as needed with the ability to handle all routine situations with expertise. Must know how to use discretion and tact in dealing with faculty, colleagues and patients. Ability to recognize a potential problem and find a solution with minimal supervisor assistance. Excellent interpersonal as well as customer service skills.

5% All other duties as assigned by the Department Administrator.

MUSC Minimum Requirements

A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Pay Range:

$31,561.00 - $44,977.00 - $58,393.00

Physical Requirements

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)

Additional Job Description

N/A

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees