Excited to grow your career?

MUSC offers many career opportunities and options for professional growth. If you see a position that fits your experience and skills, we encourage you to apply!

Join the team that is Changing What's Possible.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

PRN

Department

CC004200 MUHA | CHS - Patient Transport Services

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description Summary

The Information and Transport Services Representative reports to the Patient Transport Coordinator. Under general supervision, the Information and Transport Services Representative assists internal and external customers by providing information and directions in a prompt, professional and customer focused manner. This role coordinates the transportation of patients, laboratory specimens, medications and other ancillary items utilizing the online Allscripts patient transport system.

Job Description

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Additional Job Description

A high school diploma or equivalent (GED) with a minimum of one year customer service work experience required. Basic computer skills and familiarity with office equipment also required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees