Job Description Summary

The Quality and Referral Specialist reports to the Quality and Training Manager. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand. For all external affiliate programs and internal partners, this position serves as the primary communication contact for referring offices in regards to their patient’s referrals. In an effort to meet and exceed affiliate expectations, this position monitors data related to patient referrals and creates consistent reporting communication to send to external partners along with MUSC Health Leaders. The role serves as a subject matter expert, resource, and trainer to all parties within the Patient Access Center. This includes, but is not limited to, side-by-side training, call auditing, and development of auditing and training tools aimed at enhancing the MUSC Health Patient Access Center's overall service and operational performance. The Quality and Referral Specialist partners with Patient Access Center Supervisors and Team Leads to identify policies and processes which act as barriers to partner’s access to help the overall Patient Access Center and the practices which are supported by the center.Hiring RequirementsJob DetailsJob ProfileJob ProfileAH4627NE-Health - Project/Program Consultant I-NonexemptJob Families for Job ProfilesJob Families for Job ProfilesAdministrative/Operations/Program/Project ManagementWorker Sub-TypeWorker Sub-TypeRegularWorker TypeWorker TypeEmployeeTime TypeTime TypeFull timeEmployee Contract TypeEmployee Contract Type (empty)Compensation GradeCompensation GradeHealth-27Primary LocationPrimary Location CharlestonPrimary Job Posting LocationPrimary Job Posting Location CharlestonAdditional LocationsAdditional Locations (empty)Additional Job Posting LocationsAdditional Job Posting Locations (empty)Scheduled Weekly HoursScheduled Weekly Hours40Work ShiftWork Shift (empty)Recruiting Start DateRecruiting Start Date11/02/2022Target Hire DateTarget Hire Date11/02/2022Target End DateTarget End Date(empty)Additional InformationUnion Membership from Job ProfileUnion Membership from Job Profile (empty)Allowed Unions from Job ProfileAllowed Unions from Job Profile (empty)Job DescriptionJob DescriptionServes as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.Additional Job DescriptionAdditional Job DescriptionEducation: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS - Patient Access Center

Pay Rate Type

Hourly

Pay Grade

Health-27

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The Quality and Referral Specialist reports to the Quality and Training Manager. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand. For all external affiliate programs and internal partners, this position serves as the primary communication contact for referring offices in regards to their patient’s referrals. In an effort to meet and exceed affiliate expectations, this position monitors data related to patient referrals and creates consistent reporting communication to send to external partners along with MUSC Health Leaders. The role serves as a subject matter expert, resource, and trainer to all parties within the Patient Access Center. This includes, but is not limited to, side-by-side training, call auditing, and development of auditing and training tools aimed at enhancing the MUSC Health Patient Access Center's overall service and operational performance. The Quality and Referral Specialist partners with Patient Access Center Supervisors and Team Leads to identify policies and processes which act as barriers to partner’s access to help the overall Patient Access Center and the practices which are supported by the center.

Hiring Requirements

Job Details

Job Profile

Job Profile

AH4627NE-Health - Project/Program Consultant I-Nonexempt

Job Families for Job Profiles

Job Families for Job Profiles

Administrative/Operations/Program/Project Management

Worker Sub-Type

Worker Sub-Type

Regular

Worker Type

Worker Type

Employee

Time Type

Time Type

Full time

Employee Contract Type

Employee Contract Type

(empty)

Compensation Grade

Compensation Grade

Health-27

Primary Location

Primary Location

Charleston

Primary Job Posting Location

Primary Job Posting Location

Charleston

Additional Locations

Additional Locations

(empty)

Additional Job Posting Locations

Additional Job Posting Locations

(empty)

Scheduled Weekly Hours

Scheduled Weekly Hours

40

Work Shift

Work Shift

(empty)

Recruiting Start Date

Recruiting Start Date

11/02/2022

Target Hire Date

Target Hire Date

11/02/2022

Target End Date

Target End Date

(empty)

Additional Information

Union Membership from Job Profile

Union Membership from Job Profile

(empty)

Allowed Unions from Job Profile

Allowed Unions from Job Profile

(empty)

Job Description

Job Description

Serves as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.

Additional Job Description

Additional Job Description

Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional

Additional Job Description

Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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