Quality & Referral Specialist
Medical University of South Carolina
- R-0000007688
- Charleston, South Carolina
- Administrative, Operations, Program, & Project Management
- Business Operations
- Full Time
Job Description Summary
The Quality and Referral Specialist reports to the Quality and Training Manager. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand. For all external affiliate programs and internal partners, this position serves as the primary communication contact for referring offices in regards to their patient’s referrals. In an effort to meet and exceed affiliate expectations, this position monitors data related to patient referrals and creates consistent reporting communication to send to external partners along with MUSC Health Leaders. The role serves as a subject matter expert, resource, and trainer to all parties within the Patient Access Center. This includes, but is not limited to, side-by-side training, call auditing, and development of auditing and training tools aimed at enhancing the MUSC Health Patient Access Center's overall service and operational performance. The Quality and Referral Specialist partners with Patient Access Center Supervisors and Team Leads to identify policies and processes which act as barriers to partner’s access to help the overall Patient Access Center and the practices which are supported by the center.Hiring RequirementsJob DetailsJob ProfileJob ProfileAH4627NE-Health - Project/Program Consultant I-NonexemptJob Families for Job ProfilesJob Families for Job ProfilesAdministrative/Operations/Program/Project ManagementWorker Sub-TypeWorker Sub-TypeRegularWorker TypeWorker TypeEmployeeTime TypeTime TypeFull timeEmployee Contract TypeEmployee Contract Type (empty)Compensation GradeCompensation GradeHealth-27Primary LocationPrimary Location CharlestonPrimary Job Posting LocationPrimary Job Posting Location CharlestonAdditional LocationsAdditional Locations (empty)Additional Job Posting LocationsAdditional Job Posting Locations (empty)Scheduled Weekly HoursScheduled Weekly Hours40Work ShiftWork Shift (empty)Recruiting Start DateRecruiting Start Date11/02/2022Target Hire DateTarget Hire Date11/02/2022Target End DateTarget End Date(empty)Additional InformationUnion Membership from Job ProfileUnion Membership from Job Profile (empty)Allowed Unions from Job ProfileAllowed Unions from Job Profile (empty)Job DescriptionJob DescriptionServes as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.Additional Job DescriptionAdditional Job DescriptionEducation: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professionalEntity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC000593 CHS - Patient Access CenterPay Rate Type
HourlyPay Grade
Health-27Scheduled Weekly Hours
40Work Shift
Day (United States of America)Job Description
The Quality and Referral Specialist reports to the Quality and Training Manager. Under limited supervision, the Quality and Referral Specialist serves as an access concierge both internally and externally to positively impact the MUSC Health Brand. For all external affiliate programs and internal partners, this position serves as the primary communication contact for referring offices in regards to their patient’s referrals. In an effort to meet and exceed affiliate expectations, this position monitors data related to patient referrals and creates consistent reporting communication to send to external partners along with MUSC Health Leaders. The role serves as a subject matter expert, resource, and trainer to all parties within the Patient Access Center. This includes, but is not limited to, side-by-side training, call auditing, and development of auditing and training tools aimed at enhancing the MUSC Health Patient Access Center's overall service and operational performance. The Quality and Referral Specialist partners with Patient Access Center Supervisors and Team Leads to identify policies and processes which act as barriers to partner’s access to help the overall Patient Access Center and the practices which are supported by the center.
Hiring Requirements
Job Details
Job Profile
Job Profile
AH4627NE-Health - Project/Program Consultant I-Nonexempt
Job Families for Job Profiles
Job Families for Job Profiles
Administrative/Operations/Program/Project Management
Worker Sub-Type
Worker Sub-Type
Regular
Worker Type
Worker Type
Employee
Time Type
Time Type
Full time
Employee Contract Type
Employee Contract Type
(empty)
Compensation Grade
Compensation Grade
Health-27
Primary Location
Primary Location
Charleston
Primary Job Posting Location
Primary Job Posting Location
Charleston
Additional Locations
Additional Locations
(empty)
Additional Job Posting Locations
Additional Job Posting Locations
(empty)
Scheduled Weekly Hours
Scheduled Weekly Hours
40
Work Shift
Work Shift
(empty)
Recruiting Start Date
Recruiting Start Date
11/02/2022
Target Hire Date
Target Hire Date
11/02/2022
Target End Date
Target End Date
(empty)
Additional Information
Union Membership from Job Profile
Union Membership from Job Profile
(empty)
Allowed Unions from Job Profile
Allowed Unions from Job Profile
(empty)
Job Description
Job Description
Serves as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.
Additional Job Description
Additional Job Description
Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional
Additional Job Description
Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professionalIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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