Job Description Summary

The Patient Access Scheduling Team Lead reports to the Manager, Call Center Operations. Under general supervision, the Patient Access Scheduling Team Lead assists the manager with the internal management of the team. The Team Lead is the subject matter expert for the designated specialty/specialties and schedules appointments for multiple specialties and primary care physicians, acts as preceptor to new employees in a call center environment utilizing an automated scheduling system. This role assists the manager in all healthcare scheduling/access areas as related to provider specific templates and specialties. This position works closely with manager in handling escalated and non-resolved customer calls and facilitating workflow of the team in terms of managing call volume and administrative work. This position assists potential customers in navigating the system to gain access and referral information for medical care at MUSC. This position triages patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as necessary. This role functions as the primary patient advocate between medical team and consumer by coordinating their requests and satisfying needs in one phone call.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS - Patient Access Center

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The Patient Access Scheduling Team Lead reports to the Manager, Call Center Operations. Under general supervision, the Patient Access Scheduling Team Lead assists the manager with the internal management of the team. The Team Lead is the subject matter expert for the designated specialty/specialties and schedules appointments for multiple specialties and primary care physicians, acts as preceptor to new employees in a call center environment utilizing an automated scheduling system. This role assists the manager in all healthcare scheduling/access areas as related to provider specific templates and specialties. This position works closely with manager in handling escalated and non-resolved customer calls and facilitating workflow of the team in terms of managing call volume and administrative work. This position assists potential customers in navigating the system to gain access and referral information for medical care at MUSC. This position triages patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as necessary. This role functions as the primary patient advocate between medical team and consumer by coordinating their requests and satisfying needs in one phone call.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 2 years

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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