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Tech Specialist 4 - Charleston, SC

M.C. Dean, Inc.

M.C. Dean, Inc.

Charleston, SC, USA
Posted on Tuesday, May 21, 2024

Position Summary:

The Technical Specialist will demonstrate the following capabilities:

  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Resolve complex system issues for physical security systems and networks
  • Provide Tier 3 support to the system administration team
  • Programming and integrating an entire system at the global level
  • Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
  • Communicate with customers, manufacturers, vendors and system administrators
  • Train system users and other system support personnel
  • Analyze and modify preventive maintenance checklists for system changes
  • Troubleshoot system performance issues and implement corrective actions
  • Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
  • Organize and prepare detailed documentation of system performance, including service request records and analysis
  • Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
  • Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
  • Perform and manage PITCO's.
  • Perform final programming of systems
  • Provide on site system support post deployment
  • Read and interpret engineering drawings
  • Understand SOP and SOW documentation
  • Ensure test lab equipment is maintained
  • Assisting with annual performance evaluations
  • Ensure availability of remote Pitco and remote access
  • Interface with engineering team to ensure design efficiency
  • Interface with internal and external customers
  • Provide advanced level database support
  • Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
  • Delegating tasks and providing support to level I and II Electronics Technical Specialists
  • Using 60% or 90% designs to develop and build out PITCO
  • Read blue prints, schematics and statements of work (SOW).
  • Ensuring PITCO build outs adhere to statements of work (SOW).
  • Coordinate with field personnel and/or engineering team to discuss any potential installation issues
  • Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
  • Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
  • Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
  • Perform all duties with minimal direct supervision

Candidate/Position Requirements:

  • Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Active DoD SECRET clearance level is required
  • Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
    • 12 years of experience with a High School Diploma
    • 10-12 years of experience with an Associate's
    • 7-9 years of experience with a Bachelors
  • Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

  • Vendor certifications for electronic systems
  • Hirsch, BOSCH, Aiphone, Commend equipment knowledge
  • Analog and Digital Video equipment knowledge and experience
  • CAD experience on building typical and installation packets for field use
  • Ability to write SOP's for MATOC (ESS Install) projects
  • Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

Abilities:

  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.