Your Role

You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with nearly every internal and external facet of the business.

Your Responsibilities

• Resolve problems in response to customer/system reported incidents via trouble tickets
• Identify and break down problems using structured problem resolution approaches
• Evaluate, diagnose, research, analyze and provide solutions to problems encountered
• Setup and configure requests together with customer(s)
• Make changes to existing setups based on customer description
• Collaborate with other teams on projects for new technology initiatives and deployments and provide management with feedback about areas of technical concern for associates and frequently encountered problems
• Update skill set by keeping up with technology changes and industry trends
• Attend trainings in accordance to professional development plan
• Shift work is required

Your Skills and Experiences

• Strong ability to analyze and solve technical problems
• Ability to learn fast and become proficient with unfamiliar systems
• Ability to interact with different countries, cultures, clients (internal and external)
• Good communication / presentation skills
• Excellent English language skills, both written and spoken
• Technical Support experience or IT experience is strongly desired
• Readiness and availability to work in shifts