You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export/import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To create/complete shipment details in our internal transport management system, coordinate with all
  involved stakeholders + organize transport based on the customer promise, obtain DG approvals where
  required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong
  data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while
  taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit
  maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes

Your Skills and Experiences

Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role. You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.