Purpose:

This position is responsible for maintaining the computer, voice, and equipment and serve as the key contact for users who need assistance in resolving technical issues.

Essential Functions:

• Perform all job duties in accordance with company safety and environmental policies and procedures without exception.
• Adhere to all company policies and procedures.
• Primary focus on new users onboarding and offboarding.
• Respond and complete help desk assignments. Resolve issues in line with Knight’s Companies I.T. standard operating procedures.
• Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
• Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
• Respond to network alerts and service interruptions immediately.
• Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight’s Companies various systems and software.
• Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
• Weekly updates and maintenance as assigned.
• Participate in research, testing, design, and implementation of new technologies.
• Monitor user PCs and endpoints, perform updates and install vendor issued patches.
• Monitor user adherence to company equipment usage policies.
• Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
• Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
• Assist on new projects, acquisitions, cabling, & equipment installations.
• Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.
• Perform other duties as assigned.

Minimum Requirements:

• Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
• Minimum of 1–3 years of related professional experience.
• Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
• Experience providing logistical communication and technical support.
• Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
• Excellent interpersonal and customer service skills.
• Familiarity with serial communications and embedded operating systems in a production environment.
• Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.’
• General knowledge of electronic and electrical systems, components, and wiring.
• Proficiency with PC hardware, Windows OS, and computer networks.
• Highly organized self-starter with strong time management and independent judgment skills.
• Ability to communicate effectively across all organizational levels.
• Valid South Carolina driver’s license with a clean driving record.
• Willingness and ability to work overtime as needed.

Physical Demands:

• Ability to work in extreme weather, including but not limited to high heat, low temperature, and high sun environments.
• Ability to sit and stand for long periods of time.
• Must be able to climb stairs, ladders, catwalks to top of plant, and crawl around on equipment.
• Must be able to exert up to 100 pounds of force occasionally (5 times per day) and/or up to 50 lbs. of force frequently (50 times per day) and up to 25 lbs. of force on a regular basis, depending on work-related circumstances.