The Regional Aftermarket Business Development Manager is responsible for aftermarket parts sales management with the assigned territory including; dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis. Key contact to the dealer for overall support of customer service efforts from KION North America. Develops and supports a wide variety of tools to educate dealers and customers on the benefits of KION brand aftermarket products and drive dealer improvements.

We offer:

What you will do in this role:

• Manage aftermarket parts sales management activities and dealer development

  • Oversee the launch of service parts in unison with product(truck) launches to the dealers

  • Insure dealers can effectively utilize KION tools to purchase parts, maintain their contact data, file warranty and review technical support data

  • Drive knowledge sharing in the dealer network to spread “best practices” to all dealers in order to improve their parts and service operations by identifying key KPI’s, process improvements and opportunity identification

  • Deliver sustainable results in challenging situations and overcoming obstacles to balance the servicing of customer needs with the KION business results

  • Develop, maintain and communicate Recommended Spare Parts Lists

  • Provide effective new dealer onboarding activities within one month of dealer appointment

• Dealer Sales and Support (Growing revenue)

  • Develop specific territory mgmt. plans to maximize time with customers and enhance customer purchase levels, monitoring customer satisfaction and requests

  • Develop sales strategies, proposals, forecasts and sales presentations for aftermarket sales

  • Provide technical assistance and troubleshooting help to dealers

  • Promote dealer installed options and common commodity purchase through KION

  • Resolve commercial issues; including warranty, price discrepancy, ordering issues

• Develop and execute marketing plan to drive parts business growth

  • Gather and disseminate competitive intelligence

  • Coordinate with Marketing team to execute an integrated communication plan

  • Utilize digital tools to maintain accurate records of sales calls, customer files, sales activity information

  • Establish and track KPIs for the different aspects of the parts business

  • Participate in the creation and maintenance of required parts resource publications

Tasks and Qualifications:

• Ability to multi-task and to work as part of a team to resolve problems

• Ability to read material handling equipment technical drawings and parts and service manuals

• Ability to effectively communicate technical information via telephone, email and internet tools

• Strong quantitative and analytical skills; ability to solve complex problems

• Ability to organize and prioritize tasks to ensure timely completion

• Advanced computer skills, including demonstrated use of email, company ordering software, technical system software and spreadsheet software

• Strong communication skills (oral and written, telephone/email/in person)

• Experience using an ERP system (SAP strongly preferred)

• Bilingual in Spanish and English a plus

• Ability to travel 60-75% within region

• BA / BS degree or equivalent work experience (7+ years) in industrial or business management, customer service or related field

• Previous experience managing parts / after sales and developing and implementing short and long term marketing program within aftermarket sales.

#LI-RW1