Diagnose end-user technical issues in the areas of applications, operating systems, hardware, network connectivity and/or user issues.

What we offer:

• Travel (drive) to multiple KION Group sites local to the Summerville, SC area
• Follow a pre-defined process for setting up computers
• Install or remove software as needed
• Respond to support calls and completing users software/hardware installations
• Perform regular administrative functions to ensure appropriate access to end users

Tasks and Qualifications:

QUALIFICATIONS:

• Solid technical knowledge of personal computer hardware/software systems in a LAN/WAN environment
• Good judgment and analytical ability essential for responding to support calls and completing users software/hardware installations
• Excellent skills in dealing with unstructured problems that affect productivity of computer users
• Strong ability to quickly learn and adapt to new technical concepts
• Strong follow-up and organizational skills
• Professional manner in person, on the telephone, and via e-mail; excellent communications skills
• Ability to establish and maintain a high level of user trust and confidence in the IT teams knowledge of and concern for the user’s business needs
• Significant experience in an IT support/technical environment, client/server platform or with personal computer
• Must be capable of lifting and carrying a min of 50lbs

EDUCATION:

• High school diploma or equivalent
• Associate degree in Computer Technology a plus

SUPERVISORY RESPONSIBILITIES:

• None