OUR COMPANY

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community, including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

JOB SUMMARY AND OBJECTIVE

The Service Delivery Analyst plays a critical role in ensuring Home Telecom delivers on its promise to customers by coordinating service provisioning, installation, and activation. Acting as the primary liaison between Sales, Operations, and customers, this role ensures smooth execution, adherence to process standards, and achievement of key delivery metrics.