Managed Services Engineer
Home Telephone Company
OUR COMPANY
Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community, including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.
The Managed Services Engineer plays a pivotal role in the successful delivery and continual improvement of managed services across client environments. This technical role is responsible for supporting complex voice, data, and smart technology infrastructure — ensuring high availability, optimizing performance, and contributing to project implementations.
In addition to supporting traditional network and voice systems, the engineer will engage in emerging smart technologies, including business surveillance systems, Smart Town, and Smart MDU initiatives. The role includes developing surveillance system designs and layouts, creating WiFi heatmaps, conducting site walks, and preparing accurate project documentation. The engineer will also contribute to client quoting processes, coordinate with outside plant engineers, general contractors, and property managers, and ensure projects align with client and organizational goals.