Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and an easy-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

JOB SUMMARY

A Sales Support Representative provides administrative, logistical, and customer support to the sales team. They often handle tasks like order processing, lead management, and answering customer inquiries, ultimately streamlining the sales process and enhancing customer relationships.

MAJOR DUTIES AND RESPONSIBILITIES

• Collaborate and coordinate with Engineering for new business customer installs, especially those that require build-outs.
• Attend weekly sales meetings.
• Data entry to complete service orders by Sales Representatives, Spirit, IT, Switching, and Customer Service Representatives
• Schedule and coordinate installs with Business I&R and notify customer of install date/time.
• Create new billing codes for services.
• Correct special billing when pricing changes occur.
• Annually review Yellow Pages/White Pages for new phone book to include delivery to business accounts.
• Provide outstanding post-sales support for business customers.
• Collaborate with switching to ensure smooth VoIP installs occur.
• Support, coordinate and work with the various departments on any Brownfield projects.
• Answer inbound calls and assist customers with their inquiries.
• Log troubles for customers.
• Assist business customers when they walk in if the salesperson is not available.
• Process all business online payment requests.
• Responsible for ordering all office supplies and needed.
• Attend ongoing training as determined by management.
• Assume other duties and responsibilities as assigned by management
• Testing and validation of wiring, equipment, connectivity, and performance.
• Installation and repair of wiring, terminations, and equipment.
• Document and create inspection reports.
• Other duties as directed by management.