OUR COMPANY

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services. Our team of highly trained employees are all committed to being the best and easiest-to-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

JOB SUMMARY AND OBJECTIVES

As a T2NOC Specialist I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 NOC center to clients who subscribe to our voice, video, data, and managed services. You excel at connecting with clients, troubleshooting potential technical issues, and proactively addressing situations by providing step-by-step directions toward a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering, or Field and Client Account teams. You will also schedule and dispatch field technicians on troubles and service orders. You thrive in an office environment supporting clients across the company footprint.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor the status of alarms and alerts to quickly notify customers and dispatch technicians accordingly
• Analyze troubles for quick resolution or dispatch
• Properly schedule and dispatch technicians on service orders
• Support technicians on troubles
• Provisioning of customer services (FTTH, xDSL, Voice, Video, Data)
• Input of system maintenance instances
• Next-level support for CRS/CC personnel
• Must be willing to work on-call schedule, weekend schedule, some holidays, and shift schedules to support 24/7 operations