OUR COMPANY

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community, including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easiest-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

The Project Specialist for Managed Services plays a critical role in supporting the planning, execution, and delivery of client-facing and internal projects within a service delivery environment. This role focuses on coordinating project tasks, managing timelines, ensuring resource alignment, and maintaining high levels of client satisfaction. The Project Specialist ensures that all managed services initiatives — including onboarding, transitions, service improvements, and operational projects — are executed efficiently and according to established service agreements.

· Support Project Supervisor and Service Delivery Managers in coordinating the execution of managed services projects and initiatives.

· Facilitate client onboarding and service transition activities, ensuring smooth handoffs and documentation completion.

· Track and report to your Supervisor on project milestones, deliverables, risks, and issues to internal teams and clients.

· Maintain project documentation, including project plans, client deliverables, runbooks, status reports, and risk logs.

· Assist in managing project resources by scheduling technical teams, coordinating tasks, and ensuring service levels are met.

· Communicate regularly with clients to provide project updates, manage expectations, and address any concerns.

· Support service improvement initiatives by assisting in the identification of operational enhancements and efficiency opportunities.

· Utilize project management tools (e.g., ServiceNow, Jira, Smartsheet) to maintain visibility into project status and performance metrics.

· Ensure alignment with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

· Participate in post-project reviews and continuous improvement efforts for service delivery.