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Customer Relationship Specialist I

Home Telephone Company

Home Telephone Company

Customer Service
Moncks Corner, SC, USA
Posted on Saturday, September 9, 2023

Company History

Home Telecom is one of the largest independently owned telecom companies in South Carolina, serving various counties since 1904. Home Telecom is a rapidly growing company serving the Greater Charleston community including areas in Berkeley, Charleston, and Dorchester Counties. Home Telecom provides innovative technology through our state-of-the-art Fiber deployments to provide high-speed Internet, HD Video, Security, Home Automation, and Phone services to a mix of commercial, industrial, business, and residential customers. Our team of highly trained employees are all committed to being the best and easy-to-do-business-with company. At Home Telecom, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of continuous improvement that celebrates integrity, innovative thinking, and dedication to consistently exceeding customer expectations.

Job Summary and Objective

Meets and exceeds customer needs in a friendly and informative manner.  Carries out company strategies to maximize sales of Home Telecom products and services.  Responds to customer inquiries regarding the selection and availability of services.  Processes service orders to fulfill customer requests.  Resolves customer issues. A CRS I is required to shadow Outside Plant I/R Technicians, Sales Reps, and any other departments as required by management.  Issues and receives equipment necessary for all Home Telecom services.  Responsible for entering orders for the Residential Sales team and other departments. Receives cash, checks, and other tenders from customers in payment of bills and purchases, across the counter, 24-hour night deposit, and through debit and credit card payments by telephone.  Posts payments to customer accounts as received and issues receipts.  Balances receivables for bank deposits and prepares daily cash summary sheets as needed for location requirements. Scheduling and logging trouble tickets.  Promote a positive image of Home Telecom.

Duties or Activities Required by Job (In Order of Importance)

  1. Taking applications for new services with an emphasis on maximizing the sale of all Home Telecom products and services, including telephone, cable, internet, security, and wireless. Assisting customers with changes to existing services with priority on the up-selling of Home Telecom products. Answering customer inquiries regarding monthly statements and assisting customers with payment arrangements.
  1. Performing cashiering duties, accepting payments, and reconciling cash drawers.
  1. Other duties as directed by management.

Education: High School Diploma or GED                                                 

Related Experience:  Two (2) years of experience 

Home Telecom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.  EOE

Home Telephone ILEC LLC is an EEO employer - M/F/Vets/Disabled