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Video Conference Support Technician

ECS Federal

ECS Federal

IT, Customer Service
Posted on Thursday, August 29, 2024

ECS is seeking a Video Conference Support Technician to work in our Livermore, CA office.

Job Description:

  • End user support and setup of Video conferences and Video conference equipment
  • Unclassified and Classified Video conference event scheduling and coordination support
  • Secure Video conference bridge and meeting setup support within the DOE/NNSA Enterprise Secure Network and DoD Secure Network Environments.
  • Video conference and Microsoft Teams system training support
  • Video conference and presentation systems planning, design and installation for all Classified and Unclassified environments and product lines.
  • Video conference and AV Systems installation, support and maintenance
  • Set up and breakdown for video streaming events
  • Operate production equipment in large auditorium environment(camera, mic, mixer, etc.)
  • Set up network connection
  • Use DAs to split signals
  • Operate computer field recorders
  • Assist with equipment updates, configuration, and maintenance
  • Set up and breakdown for video streaming events when needed
  • Operate production equipment (camera, mic, mixer, etc.) in various onsite auditoriums
  • Directly interact with customers during live streaming and auditorium events, and large VTC and Teams meetings
  • Work effectively with team members and independently with minimal supervision
  • Live Events, Video Production, Recording and Presentation Streaming in both Auditorium and Conference room Environments.

Salary Range: $37.16 - $51.27/hr.

Required Skills:

  • Must be a U.S. Citizen.
  • Must have an associate degree and 3 years of relevant experience.
  • Must be cleared at the DOE Q Level

Desired Skills:

  • Strong customer service skills to ensure a positive experience for end users.
  • Working effectively with team members and independently with minimal supervision.
  • Experience in live events, video production, recording, and presentation streaming in both auditorium and conference room environments.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.