ECS is seeking a NOC/IMC Technician to work in our Washington, DC office.

Job Description:

ECS is seeking a qualified Network Operations Center (NOC)/Integrated Monitoring Center (IMC) Technician to join our team.

Washington DC office (100% on-site)

**Multiple Shifts Available** (6:30am-2:30pm / 10:30pm-6:30am)

Responsibilities:

• Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.
• Provide shift support-based work, providing 24x7x365 coverage and support at the client site
• Monitor systems and applications including high and low-level network-wide performance monitoring
• Escalate critical issues to appropriate teams and management as needed.
• Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.
• Gather all applicable data for analytics
• Coordinate with NSOC to collaborate on networks/systems status
• Collaborating closely with NSOC in responding to alerts related to IT security;
• Utilizing NSOC checklist for IT security-related alerts;
• Escalating issue to NSOC when unable to resolve IT security alerts;
• Communicate effectively with internal and external stakeholders.
• Coordinate communication to customers as dictated and all other stakeholders.

Salary Range: $40,000 - $60,000

General Description of Benefits

Required Skills:

• US Citizen
• Public Trust
• Associates degree in Computer Science, Information Technology, Network Engineering, or a related field is typically preferred. However, equivalent work experience may be considered in lieu of a degree.
• General knowledge of operating systems, networks, databases, and web applications
• General knowledge of Microsoft Office 365 applications including MS Teams
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
• Write and document clear technical procedures
• Hands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions.
• Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls).
• Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system.
• Ability to work effectively under pressure and manage multiple tasks concurrently.

Desired Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2 years of experience in network monitoring operations.
• Certifications such as CCNA, CompTIA A+, CompTIA Network+ certification, or equivalent are preferred.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.