ECS is seeking a Business Analyst to work in our Albuquerque, NM office.

Job Description:

ECS is seeing a Business Analyst to perform task based and project based work. You will receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person. You will self-identify projects and also receive them from the customers. You will perform inventory management and asset tracking, analyze data and generate reports to identify trends; you will collaborate with cross-functional team, vendors and stakeholders. You will help our field techs update the trouble ticketing system with accurate and clear troubleshooting steps. You will help put in cyber security requests to add software to our classified systems and research the origins of COTS (Commercial off the shelf) software. This work will largely take place in our classified SCIF environment and will required the selected candidate to obtain an SCI clearance upgrade. Due to the nature of the work, all of the tasks must be performed onsite.

Required Skills:

• Bachelor’s in computer science or related field or equivalent experience in lieu of degree must be directly related experience that demonstrate the knowledge, skills, and ability to perform the duties of the job or TWO (2) years related experience.
• Strong understanding of IT concepts, terminology, and troubleshooting procedures. Familiarity with various hardware and software systems commonly used in an IT environment.
• Strong understanding of IT products, services, and solutions commonly used in a business setting.
• Knowledge of procurement processes
• Proficiency in using inventory management and asset tracking systems.
• Ability to analyze data and generate reports to identify trends.
• Knowledge of ticket routing and dispatching processes and best practices. Ability to prioritize and assign tickets based on urgency, impact, and available resources.
• Excellent organizational and time management skills to effectively manage and track assets and inventory.
• Strong attention to detail to ensure accuracy in recording and tracking assets and inventory.
• Effective communication skills to collaborate with cross-functional teams, vendors, and stakeholders.
• Strong customer service skills to provide friendly and professional assistance to end-users.
• Excellent verbal and written communication skills to effectively communicate with end-users, IT staff, and other stakeholders. Ability to document and update ticket information accurately and clearly.
• Problem-solving and decision-making abilities to address inventory discrepancies, optimize stock levels, and resolve asset management issues.
• Familiarity with LEAN principles and continuous improvement methodologies.
• US Citizen
• Have an active DOE Q Top Secret Clearance for onsite support or DOD Top Secret Reciprocity
• Must be able to obtain a SCI for onsite support.
• Must be willing to take and pass a Polygraph, if necessary

Desired Skills:

• Have an active DOE Q with SCI or TS clearance with SCI
• Experience with Cyber Security requirements
• Windows System Administration in a large corporate environment, at least 2-4 years
• Prior working experience with National Laboratory infrastructure
• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions
• Organized individual with self-drive to complete tasks
• Familiar with VMware / Virtual Machine environment

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.