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IT Assistant

Dorchester County

Dorchester County

This job is no longer accepting applications

See open jobs at Dorchester County.
IT
Summerville, SC, USA
Posted on Sunday, January 14, 2024

Description

This position will be located at the new Ashley River location to open 4/1/2024.

JOB SUMMARY
The purpose of the class is to perform para-professional library work in assigned service or administrative area of the Library, and to perform routine library functions, and clerical work as required. The class is given a general outline of work to be performed and is free to develop work methods and sequences; work is reviewed periodically by supervisor.


Duties

ESSENTIAL JOB FUNCTIONS
• Handles day to day installation, maintenance, upgrades, minor repairs and troubleshooting of the Library’s hardware and software, peripherals and technology-related areas. Suggests replacements as necessary.
• Provides assistance in use of equipment and software to both patrons and staff.
• Assists with technology training and support software and hardware; assists with new staff orientation. Creates and administers training to staff when requested by management.
• Supports network security for public and staff computers.
• Maintains accurate and complete work records, including working with Help Desk software to maintain documentation of reported problems.
• Completes scheduled on-call weekend rotations based on departmental schedule.
• Keeps supervisor informed of all issues and concerns encountered.
• Provides pro-active customer service in assisting patrons in all areas of the library.
• Performs general administrative/clerical work as required, including but not limited to preparing reports and correspondence, entering, and retrieving computer data, copying, and filing document, answering the telephone, etc.
• Attends trainings, meetings, workshops, conferences, etc., as necessary to maintain job knowledge and skills.
• Performs other related job duties as assigned.


Qualifications

Education and Experience:
Associate’s degree in computer technology or a closely related field.


Special Qualifications:
Valid state driver’s license
IT certifications preferred.
Candidate must be proficient in Microsoft Office Suite.


This job is no longer accepting applications

See open jobs at Dorchester County.