The Evening/Sunday Access & Instruction Specialist is a permanent, full-time staff member of the Access & Instruction Team at the College of Charleston Libraries who works primarily at the Access & Instruction Desk in Addlestone Library. Under the direct supervision of the Evening Access Services Manager and the direction of the Head of Access Services, this position provides excellent point-of-need access and instruction services in person and virtually; maintains a safe environment for students; ensures all library systems building operations run smoothly; performs circulation duties through the utilization of the College’s Shared Library Services Platform (SLSP); and assists with supervising student employees. This staff member’s primary responsibilities are providing point-of-need research assistance and instruction for students at the Access & Instruction Desk and supporting the librarians in providing instruction. In addition, this staff member closes and secures the library Sunday-Thursday.

High School diploma and 2 years of library/information services experience or a Bachelor’s degree.

Working evenings and Sundays is required. The typical work week during regular semesters is Sunday – Thursday, 4:00PM – Midnight. Hours are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session. Ability to bend, stoop, and lift material up to 30 pounds.

Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, and Microsoft Office programs. Ability to teach others tier one research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills. Must have the ability to lead, collaborate, or work independently on projects involving clearly defined, time-sensitive outcomes. Must be able to independently exercise good judgment when resolving patron issues and be prepared to respond quickly, calmly, and appropriately to major and minor incidents. Must be able to independently communicate clearly and frequently with staff from all shifts.

Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) and SpringShare LibApps Platform (or similar library services platform) preferred. Ability to be proactive and a self-starter is preferred. One year of customer service experience is preferred.

Please include a minimum of 3 references to be considered for the position.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Provides excellent access services and point-of-need research assistance and instruction for students and faculty, in person and virtually, at the Access & Instruction Desk. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform (SLSP) and provides training to other staff and student employees. Assists with supervising student employees and performs collection maintenance as needed. Supports the Access Services Manager and the Head of Access Services in collecting, analyzing, and reporting data related to access & instruction services. Assists with interpreting, revising, communicating, and implementing access services policies & procedures.

Supports library instruction utilizing SpringShare LibApps. Promotes library resources and services. Participates in library tasks and activities, including New Student Orientation, UX projects, Weeks of Welcome events, and other librarian-led initiatives. Investigates, develops, and assists with implementing new student services and programs to improve the use of and access to library collections (print, electronic, digital, AV, etc.).

Performs opening and/or closing procedures for the library. Works with Public Safety staff to secure the facility. Advises library administration regarding building issues. Ensures the safety and welfare of its patrons.