The Academic Applications Administrator serves as the primary technical expert for all enterprise systems and integrations related to teaching and learning. Provides operational support to faculty and students on academic applications and systems. Ensures that existing and future applications align with the architectural and infrastructural standards and strategies set by Information Technology and in the institution.

Associates degree in an IT-related field and 2 years of IT-related experience in higher education is required. A Bachelor’s degree in Computer Science or a related field is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Must have expertise with the management and support of Learning Management Systems (LMS) and integrations into the LMS. Candidates must also possess a deep understanding of LMS architecture, including system configuration and user hierarchies, as well as proficiency in learning analytics to track user data, measure the effectiveness of training and knowledge base articles, and generate detailed system-usage reports. Additionally, a foundational grasp of adult learning theory and UX/UI principles is required to design logical, engaging learning pathways. Finally, the successful candidate must demonstrate competence in accessibility compliance, specifically in testing system content against Web Content Accessibility Guidelines (WCAG 2.1) to ensure full regulatory alignment. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Extensive working knowledge of systems architecture, systems planning and design, network operating systems, and systems management. Must possess extensive analytical, technical troubleshooting, and root-cause analysis skills to efficiently resolve system errors. Familiarity with project management methodology, Identity and Access Management (including Active Directory and user provisioning), and digital content standards such as SCORM, xAPI (Tin Can), and LTI is required. Candidates must demonstrate capability with basic coding and web technologies, specifically reading HTML, CSS, and simple JavaScript to troubleshoot formatting issues and embed web components. Expertise in integrating third-party tools into an LMS via APIs, alongside a strong attention to detail regarding quality assurance—such as course uploads, role management, and content testing—is essential. Finally, the role requires excellent customer support and communication skills to work well with others (colleagues, stakeholders, vendors), resolve learner tickets, write clear technical documentation, and translate complex technical issues into user-focused language for end-user training.

After hours support may be required to troubleshoot system/application outages. Some occasional travel for professional development, conferences and meetings may be required.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Serves as technical expert and provides technical support to primary stakeholders (faculty, staff, and students) for all academic systems and applications. Coordinates with stakeholders, vendors, and other technical IT groups to resolve system and application related problems and issues. Performs day-to-day-applications-system administration. Manages and tracks work through internal ticketing system. Analyzes performance indicators to ensure that enterprise systems are operating efficiently.

Collaborates directly with vendor support to solve system issues for stakeholders. Stays in constant communications with stakeholders to meet user needs. Schedules and conducts one-on-one consultations with stakeholders as necessary. Consults with vendor experts, other analysts, and management on potential solutions for proactive systems management.

Develops effective systems management plans and strategies, such as monitoring of system and error logs, monitoring disk space, etc. Prepares and maintains documentation for use in systems support and training. Researches and recommends new technologies for the enhancement of the academic community and campus systems.

Performs and manages third-party integrations and upgrades on-prem and vendor-hosted systems. Debugs and tests systems software and system software packages purchased from vendors. Analyzes system design and develops methods to improve efficiency and performance of systems and applications.

Participates in development of policies and procedures. Leads, or participates in, medium to large project teams that implement complex technical solutions to meet campus requirements.