Design, plan and implement a comprehensive suite of customer support services to ensure a high degree of customer satisfaction among prospective and current students and all stakeholders of the Graduate School. Provide administrative support services within the Graduate School to ensure the operations of the School achieve a high level of efficiency.

Bachelor’s degree and 2 years prior experience in customer support services or administrative assistance required. Master’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Strong writing and organizational skills, experience in customer service, knowledge of higher education and admissions processes, strong interpersonal skills and experience interacting with diverse populations/individuals are required. Excellent computer/technology skills, particularly word processing, creating digital content, spreadsheets and databases are required. Must be highly organized and show great attention to detail. Must be highly-proficient in Microsoft Office 365 suite and managing information in Teams and SharePoint. Ability to interpret policies and procedures and exercise discretion is required. Must be able to be certified in the federal Family Educational Rights Protection Act (FERPA) and adhere to data security policies and regulations. Must be comfortable working with procurement systems, complex budgets, data entry, document verification, and cross-training to provide support to other staff members.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Office Operations and Leadership Support:

Provides high-level administrative and operational support to the Dean, Associate Dean, and other staff in the Graduate School. Manages calendars, schedules meetings, coordinates travel, prepares agendas, records meeting minutes, and oversees office operations.

Serves as the point of contact for internal and external stakeholders, ensuring professional communication and efficient workflow across the office.

Manages a regular newsletter and assists with communications and public relations through social media and other means.

Graduate Admissions & Enrollment Support:

Supports graduate admissions and enrollment management by overseeing correspondence with prospective students and applicants via email, phone, and office visits. Assists the Executive Director of Graduate Admissions and Marketing through admissions database work, and maintains applicant records using systems such as Banner, CRM platforms (e.g., TargetX), SharePoint, Teams and related databases. Monitors application progress, assists with applicant management and communication regarding incomplete files, and assists with processing committee decisions, acceptance materials, and new student onboarding processes.

Events, Programs & Special Projects Management:

Develops, organizes, and manages Graduate School events and special initiatives in collaboration with the Dean, Associate Dean, and relevant campus partners. Events may include orientation programs, commencement activities, graduate student recognition ceremonies, alumni receptions, retreats, workshops, and Graduate Education Week programming. Coordinates logistics, budgets, communications, and vendor relations for successful execution.

Attending occasional events (typically one per month) in the evening or on weekends will be required.

Office Management, Procurement & Financial Operations:

Manages office activities, calendars, procurement and purchasing, and the inventory and space for the Graduate School office. Assists with foundation account expenditures, grant-related transactions, reconciliations, and preparation of monthly budget summaries for leadership. Assists the Graduate Enrollment and Budget Manager with rectifying and balancing the budget following expenditures as per compliance with institutional policies and processes financial documentation in a timely manner.

Stakeholder Relations, Projects & Student Worker Supervision:

Serves as liaison to campus offices, academic departments, alumni, advisory boards, and external stakeholders on behalf of the Dean and Associate Dean. Coordinates meetings, prepares reports, maintains records, and supports strategic projects, program reviews, and special administrative initiatives.

Supervises student workers and temporary staff supporting office operations.