The Associate Registrar for Student Records and Graduation is responsible for the management and oversight of the Student Records and Graduation area within the Office of the Registrar.

A Bachelor’s degree and experience in an academic college Registrar’s Office or other student services area and a minimum of 3 years supervisory experience in higher education. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Master’s degree preferred.

Demonstrated experience working with Ellucian Banner (or similar student information system), specifically Banner Student, Degree Works (or similar degree audit system), Cognos (or similar reporting tool) and Banner Workflow (or similar tool) is required. Proficiency in MS Office applications is expected.
Creative and analytical problem-solving skills that will ensure exceptional student services while upholding the academic policies and regulations of the College and safeguarding the integrity and security of all academic records.
Commitment to excellent customer service and working effectively with all constituents including students, faculty, staff and parents.
Ability to communicate effectively verbally and in writing, and formulate, interpret and apply regulations, policies and procedures as well as provide supportive counseling for a wide range of concerns.
Ability to exercise discretion and sound judgment in the supervision, training and evaluation of personnel.
Ability to collaborate effectively with departments and cross-functional teams.
Solid organizational skills and detail orientation required with demonstrated ability to work independently on multiple tasks with a high degree of accuracy.

Occasional weekend and evening work is required depending on graduation cycles and other demands, including software implementation and upgrades.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Provides effective application of technology in student administrative processes and provides assertive leadership in the innovative use of technology to improve work processes for grading, registration, transcripts and graduation. Is familiar with all Banner Student Records forms and processes. Maintains relevant validation tables. Requests modifications, upgrades and scripts as needed. Reviews reports to determine whether the outcome of Banner jobs was appropriate. Performs testing related to student records. Develops and tracks processes and runs jobs/processes accordingly.

Manages the Student Records and Graduation team which includes Graduation, Records Retention, Attendance Verification, Grading, Student Status Changes and Transcript lay-out/display of data. Provides direction and guidance in the areas of personnel management, professional and staff training and development. Promotes teamwork and cross-training, fosters positive staff morale and ensures group cohesiveness throughout the office. Participates in hiring, training and evaluating staff.

Analyzes student records edit reports. Coordinates and manages the End of Term processes with Information Technology, Academic Success and Retention and other offices on campus. Develops, evaluates, and shares graduation reports with stakeholders across campus. Serves as one of the Workflow Owners for the RO Forms workflow. Serves as back-up for the Exception Management Workflow for the graduation area.

Serves as liaison to the general campus on RO functions, activities and procedures; interacts with faculty, staff and students on a regular basis; provides policy interpretation and development within the context of student records management and academic services. Assesses processes and implements enhancements or changes to policies and procedures as appropriate.