The Opening Access Services Specialist is a permanent, full-time staff member of the Access & Instruction Team at the College of Charleston Libraries who works primarily at the Access & Instruction Desk in Addlestone Library. Under the direct supervision of the Access Services Manager and direction of the Head of Access Services, this position provides excellent point-of-need access and instruction services to all patrons, in person and virtually. Supports librarians in providing instruction. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform (SLSP) and resource sharing software. These services include lending and borrowing activity within the state consortium PASCAL, worldwide activity through OCLC, and campus delivery to faculty and staff. Provides training to other staff and student employees in resource sharing. Completes shelving duties as needed. Assists with supervising student employees. This staff member’s primary responsibility is providing point-of-need research assistance and instruction for students at the Access & Instruction Desk and supporting the librarians in providing instruction. In addition, this staff member opens the library Monday – Friday.

High School diploma and related experience is required. Bachelor’s degree and experience working in higher education environment is highly preferred. 2 years of library/information services experience preferred.

Typical work week is Monday – Friday, 7:30AM – 3:30PM. Some evening and weekend hours may be required. Hours are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session. Ability to bend, stoop and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, resource sharing software and systems, and Microsoft Office programs. Ability to teach others Tier 1 research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills, and have experience leading projects involving clearly defined, time-sensitive outcomes.

Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) preferred. One year of customer service preferred.

Please provide a minimum of three professional references.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Provides excellent access services and point-of-need research assistance and instruction for students and faculty, in person and virtually at the Access & Instruction Desk. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform (SLSP) and provides training to other staff and student employees. Assists with supervising student employees and performs shelving duties as needed. Supports the Access Services Manager and the Head of Access Services with the collection, analysis, and reporting of data related to access & instruction services. Assists with interpreting, revising, communicating, and implementing access services policies & procedures.

Processes lending and borrowing resource-sharing requests using resource-sharing software. Assists with the distribution and return of resource-sharing materials. Assists with processing renewal requests and tracking overdue materials, which includes corresponding with other libraries and CofC Library patrons. Maintains resource-sharing software and systems.

Supports library instruction utilizing SpringShare LibApps. Promotes library resources and services. Participates in library tasks and activities, including New Student Orientation, UX projects, Weeks of Welcome events, and other librarian-led initiatives. Investigates, develops, and assists with implementing new student services and programs to improve the use of and access to library collections (print, electronic, digital, AV, etc.).

Performs opening and closing procedures for the library. Works with Public Safety staff to secure the facility. Advises library administration regarding building issues. Ensures the safety and welfare of its patrons.