The Operations Manager performs office coordination, admissions, and marketing duties for the School of Business Continuing and Professional Education department. Exercises discretion and good judgment when performing office procedures and dealing with students, faculty, staff, and visitors. Serves as the first point of contact for people doing business with professional studies and continuing education programs. Supports the CPE Executive Director and management team in executing strategic marketing initiatives and daily operations.

A high school diploma and relevant experience in business management, public administration, or administrative services, and three to five years of clerical, financial management, customer service, or project management experience. Candidates with a bachelor’s degree and a minimum of two years of work experience are preferred. Must be proficient with Microsoft Office 365, Google Drive suite, and website editing platforms. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Ability to coordinate the administrative activities and daily operations of a department. Word processing, data entry, and spreadsheet development/maintenance skills are essential. Experience in Banner, Desire 2 Learn, and Salesforce proficiency is a plus. Ability to develop and monitor compliance with annual budgets and consult with program personnel regarding the availability of funds and preparation of funding requests. Demonstrated ability to exercise discretionary judgment and specialized knowledge in interpreting and applying policies. Demonstrated ability to make sound decisions based on consideration of competing factors.

Excellent communication skills (written and verbal), organizational/leadership skills, and demonstrated ability to work independently and in team environments to meet goals and deadlines.

Customer-focused and results-driven, with a professional and positive attitude and demeanor. Able to be proactive and multi-task and handle frequent interruptions, have attention to detail, and hold themselves to a high degree of integrity.

Must be able to use discretion and work independently in completing assignments. Tact and diplomacy are essential.

Understanding and compliance with FERPA requirements is required.

Applicants should submit a cover letter and resume, including references.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Administrative Support:

· Plays a critical role in coordinating daily operations of the SB-CPE Department.

· Maintains the supply inventory and orders supplies as needed. Implements and enforces inventory control procedures.

· Provides administrative support for CPE staff. Produces and/or edits correspondence, as needed.
- Reviews, evaluates, and makes recommendations to the supervisor for procedural changes to office operations. Compiles, prepares, and disseminates reports as instructed.

· Maintains website using Cascade CMS.

· Manages BPS and CE email accounts.

· Provides support and documentation for departmental and school-based meetings.

· Assist departments with data collection and assessment efforts.

· Creates and maintains semester schedule in Banner and facilitates classroom scheduling.

· Manages hiring, credentialing, and payroll for department faculty.

· Collects syllabi and maintains department hub site.

· Coordinates travel paperwork for department staff.

· Develops, oversees, and manages area budgets. Provides advice to units within the division regarding budget expenditures and personnel spending.

Continuing Education:

· Manages the continuing education operational platform for SB.

· Develops and maintains the continuing education course catalogs.

· Oversees operational tasks associated with continuing education, such as course planning documents, communication with students and instructors, payment of instructors, reserving facilities, course evaluations, and certificate preparation upon course completion.

· Maintains attendance information and reporting for noncredit continuing education programs.

· Collaborate with the Executive Director of Continuing & Professional Education to ensure quality in the delivery of non-credit courses and programs.

· Creates and maintains policies, procedures, and manuals related to continuing education

· Promotes excellent customer experience through communication and event facilitation.

Student Support:

· Uses Salesforce for applicant tracking to update spreadsheets and databases.

· Contacts applicants to facilitate yield and matriculation.

· Assists with the management of databases/spreadsheets, including databases on the student populations and program applications.

· Updates program LMS courses for new and continuing majors, minors and certificate students.

· Processes declaration of major, minor, and certificate students.

· Serves as a point of contact for students.

Marketing Support: 10%

· Creates marketing materials in collaboration with department staff

· Works with the SB marketing director to coordinate strategic advertisements.

· Works with the SB marketing director to manage department social media platforms.

· Provides support to the CPE team through event promotions and facilitation.

· Creates alumni database and nurture alumni engagement through social media and newsletters.