The Box Office Assistant Manager works with the Box Office Manager to oversee the day-to-day operations of the College’s George Street Box Office (GSBO) and coordinate all non-athletic ticketed events. This position serves as the marketing contact for all events ticketed through the GSBO. This position coordinates regular patron communications including a monthly newsletter and social media posts, and provides support for the supervision and training of all student and temporary box office and front of house staff. Assists with setting up events, maintaining seating charts and ticket pricing, preparing, and providing post-event financial settlements. Assists with the coordination between the GSBO and the Treasurer’s Office on the execution of proper credit card control procedures and the timeliness and accuracy of financial reports.

High school diploma and two years relevant experience in business management, arts management, or related field required. A bachelor’s degree and experience with ticketing systems, customer service, and supervisory experience is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Working knowledge of Box Office and Front of House practices. Experience with modern office practices, procedures, and equipment, and proficient use of Microsoft Office suite. Excellent customer service and communication skills, oral and written. Strong organizational skills and ability to produce accurate results while working in a fast-paced, dynamic work environment. Ability to establish and maintain effective working relationships with a variety of individuals including event patrons, campus representatives, and external clients. Knowledge and appreciation of the performing arts is a plus. Must be able to perform well under stress and maintain a positive attitude. Must be able to work with and supervise students and part-time employees. Must be able to multi-task, have strong time-management skills and attention to detail.

This position requires a flexible work schedule, including evenings, weekends and occasional holidays as dictated by the event schedule. Job duties require the ability to stand, lift, push, pull, carry and climb stairs. Very occasional travel may be required.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Ticketing & Administrative: Supports the Box Office Manager on the daily operations of the George Street Box Office to ensure event ticketing and box office operations run smoothly. Works with the College’s ticketing software including Paciolan, SBClient, Pac7 and Eloqua. Assists with setting up events, maintaining seating charts and ticket pricing, preparing, and providing post-event financial settlements. Assists with the coordination between the GSBO and the Treasurer’s Office on the execution of proper credit card control procedures and the timeliness and accuracy of financial reports.

Marketing & Promotions: Serve as the marketing contact for over 125 events ticketed annually through the GSBO. Assist the Box Office Manager and the Campus Services Marketing and Communications Manager on the development and execution of the GSBO’s short- and long-term marketing plans. Coordinate regular patron communications including a monthly newsletter and social media posts. Compile, maintain and disseminate event information for upcoming shows and events. Maintain inventory of print materials, marketing, and promotional items.

Event & Staff Supervision: Provides support for supervision and training of FOH personnel including a staff of 20+ Ticket Scanners, Ushers, Ticket Agents, and Front of House Managers. Assists the Box Office Manager with the coordination and oversight of events for internal and external clients at multiple locations across campus including event set-up and breakdown for satellite box office operations. Serves as the Box Office Manager in her/his absence.

Customer Service: Delivery of high-quality customer service at all times. Provide support to ticket sellers and work in the ticket window as needed, answer the box office phone, respond to customer inquiries in the Let’s Talk customer management system, sell single and subscription tickets, and assist customers with ticketing issues. Oversee and execute special projects and perform other duties as assigned in support of the institutional and divisional mission.