Customer Service Manager
College of Charleston
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Charleston, SC, USA
Posted on Thursday, February 8, 2024
Customer Service Manager
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Please see Special Instructions for more details.
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Posting Details
POSTING INFORMATION
| Internal Title | Customer Service Manager |
|---|---|
| Position Type | Classified |
| Faculty / Non-Faculty / Administration | Non-Faculty |
| Pay Band | 5 |
| Level | 1 |
| Department | Financial Aid |
| Job Purpose | The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts. |
| Minimum Requirements | A high school diploma required Bachelors preferred and at least 2 years work experience in student financial aid and at least one year supervisory experience. Relevant experience in business management, public administration, or administrative services may substitute for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. |
| Required Knowledge, Skills and Abilities | Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus. |
| Additional Comments Regarding Position | Occasional work hours required in evenings and on weekends during peak processing periods. |
| Special Instructions to Applicants | Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background and credit check. All applications must be submitted online https://jobs.cofc.edu. |
| Salary | *$37,860 - $43,000 |
| Posting Date | 02/07/2024 |
| Closing Date | 02/20/2024 |
| Benefits |
|
| Open Until Filled | No |
| Posting Number | 2024013 |
| EEO Statement | The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability. |
| Quicklink for Posting | https://jobs.cofc.edu/postings/14951 |
Job Duties
Job Duties
| Activity | Serves as primary point of contract for customers, clients, and partners by responding to daily correspondence and other inquiries regarding Financial Aid. Administers Department database of inquiries and FAQs to ensure messaging consistency and compliance for internal and external partners, and ensures all information is up-to-date. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 40 |
| Activity | Counsels Students and Parents with regard to financial aid matters. Performs needs analysis and makes adjustments to awards based on analytical information. Coordinates all verifications for enrollment & professional judgment assignments. Processes verifications as needed for student population, assigned by yearly File Review Distribution. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 30 |
| Activity | Oversees the daily operations and staffing coverage of the reception area. Maintains and troubleshoots communication system for the office. Trains, and evaluates staff of Peer Counselors. Supports Associate Director with all office training activities by crafting materials and coordinating all administrative aspects. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 15 |
| Activity | Represents the College of Charleston at professional meetings and organizations related to financial aid and student development; to include Admissions Open House, High School Workshop, College Fairs, and other community outreach events. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 10 |
| Activity | Supports Director and Financial Aid leadership with development and updating of departmental forms and website content to ensure consistent messaging, federal and state compliance, and effective customer support. |
|---|---|
| Essential or Marginal | Marginal |
| Percent of Time | 5 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Government Website (Neogov)
- SC Works (SC Department of Employment and Workforce)
- Word of mouth
- Other
- United Latino Job Bank
- LGBT.net
Applicant Documents
Required Documents
- Resume
- Cover Letter / Letter of Application
- Reference List
- Other Document
- Other Document 2
- Other Document 3
This job is no longer accepting applications
See open jobs at College of Charleston.See open jobs similar to "Customer Service Manager" Charleston Region.